Job Description

This is initially a fix term contract with possibility of leading to permanent employment

An opportunity has arisen

for an enthusiastic and outgoing individual with a genuine passion for customer service. The role is to provide advice and assistance to customers to maximise the likelihood of a sale. Working at our unit at Edinburgh Airport, you will be responsible for a variety of duties to create an attractive and welcoming environment for our customers, whilst going above and beyond to help passengers in the airport and the mall.

The ideal candidate will be able to acquire a thorough knowledge of the company's products and pass that knowledge on to our customers. The goal is to facilitate service and sales in every possible way in order to drive sustainable growth.

Daily tasks include: Retail sales, services such as bag wrap, left luggage, lost property and shipping services.

What you will be doing:

Daily cashing up production of end of day reports

Dealing with lost property queries via email, phone calls or face to face

Retail of travel goods and accessories

Bag wrapping

Handling customer goods for storage

Shipping including providing quotes and parcelling items for courier collection

Deal with complaints in a patient and helpful manner

Go the "extra mile" to exceed KPI's

What you need for this position:

Proven experience in a customer service/sales role

'Tech-savvy' with knowledge of computer systems and databases

Patient and comfortable dealing with complaints

Excellent communication and interpersonal skills

Outstanding organisational and multi-tasking abilities

Good physical endurance

What we offer our employees:

Target driven monthly commission

Company pension scheme

Full company training

Genuine career progression

Staff discount scheme

Employee discounts at a number of online/high street outlets

Employee assistance program

Shifts are generally 8 hours in length and can start as early as 4am and finish as late as 10pm at Edinburgh Airport. Candidates will need to ensure that they can get to and from the store at those times by public transport or using their own vehicle.

Work remotely

No
Job Types: Part-time, Fixed term contract
Contract length: 6 months

Pay: 12.21 per hour

Expected hours: 24 per week

Additional pay:

Commission pay
Benefits:

Company pension Employee discount On-site parking Referral programme Store discount
Schedule:

8 hour shift
Application question(s):

Shifts are generally 9 hours in length (including 2 x30 minute breaks) and can start as early as 4am and finish as late as 10pm at Edinburgh Airport. Candidates will need to ensure that they can get to and from the store at those times by public transport or using their own vehicle. Can you confirm you understand the hours and transport requirements. In your OWN words please describe what you believe is good customer service. (If you use AI to answer this question, your application will be automatically rejected)
Experience:

Customer service: 2 years (required) Retail sales: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 01/07/2025
Expected start date: 15/07/2025