Job Description

Looking for a new challenge as a Retail and Service Assistant? Want something different every day? If you enjoy working in retail, with a team and solving problems for customers then this may be a role for you.

Luggage Point are seeking a customer focussed person for the role of Retail and Service Assistant for their two stores based at Edinburgh Airport and Waverley Market. This is a varied and dynamic role within a well-known and highly respected retailer at the airport location.

Skills we are looking for:

A positive "can-do" attitude and ability to use initiative

Sales driven and focussed on delivering great service

Pro-active, great at organising and solving problems

Professional and understanding manner

Knowledge of IT systems, databases and operating procedures

What this role is all about?

Dealing with lost property queries via email, phone calls or face to face

Retail of travel goods and accessories

Bag wrapping

Handling left luggage

Shipping including providing quotes and parcelling items for courier collection

Approach customers and provide advice on services offered

Assist customers with their queries and issues

Monitor shelves inventory and unload new products when needed

Maintain a clean and orderly environment in the store

Working at the airport?

No day is ever the same in the airport and this role promises a great deal of variety, from delivering high standards of customer service, delivering retail sales to resolving passengers' problems and reuniting them with missing items. This role would suit someone who enjoys working with people.

Important

To work within the airport, you must be able to provide a full 5 years' worth of work history as well as complete a Criminal reference check prior to starting work.

Luggage Point are an equal opportunities employer.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 24 per week

Benefits:

Company pension Employee discount On-site parking Referral programme Store discount
Application question(s):

In your OWN words please describe what you believe is good customer service. (If you use AI to answer this question, your application will be automatically rejected) Shifts are generally 9 hours in length (with 2 x 30 minute unpaid breaks) and can start as early as 4am and finish as late as 10pm at Edinburgh Airport and 9am to 8pm at Waverley Market. Candidates will need to ensure that they can get to and from the store at those times by public transport or using their own vehicle. Please note that there is no car parking available at Waverley Market and the use of public transport is recommended. Can you confirm you understand the hours and transport requirements.
Experience:

Customer service: 2 years (required) Retail sales: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Expected start date: 27/10/2025