Job Description

About McCalls

McCalls is a leading Highlandwear specialist for both Hire and Retail Sales, with 6 branches throughout Scotland. We have built our brand and excellent reputation from delivering top quality service and Highlandwear at affordable prices. For over 134 years we have looked after grooms and proud scots looks there best for their special occasion. Our Aberdeen branch is our head office for the group covering 5 floors

The Role

McCalls has a rare management position within our Aberdeen formalwear sales department and are seeking an enthusiastic self-motivated individual to join their team. The applicant must have proven management skills, excellent customer service and a personable disposition. This can be a busy department, as they also process and deal with all our internet orders that come through and manage the telephone switchboard. The manager is also responsible for the stock purchasing and stock management to allow the department to run effectively and within budget.

A knowledge of highland wear would be preferable, and/or a knowledge of made to order garments, but not essential, and basic computer literacy would also be an advantage. The successful applicant must have man management skills and have a "hands on" approach. Customer service and delivery is key. Given the nature of our product many of our items are made to order, accuracy and precision is essential when recording both the details of the order but also in the measuring process.

What's in it for you?

You will develop your retail knowledge, alongside your leadership skills, to deliver the best possible care and service to our customers. Working for the leaders in their field of Highlandwear you will benefit from our knowledge and expertise. McCalls offers excellent staff discount, discretionary bonus and 28 days holiday including bank holidays.

Responsibilities:

With a customer led approach, you will role model exceptional leadership to ensure customers remain at the heart of everything we do.

Key responsibilities include:

Staffing: Recruitment, continual training & motivation of a staff within the department. Inspire your team to deliver top quality kilt outfits for our customers.

The preparation of staff rotas, collating payroll info to accounts office, and accessing and holding staff appraisals. Ensure you have the appropriate numbers of staff at the various times of year and days of the week to ensure best efficiency for the department to run smoothly without overstaffing.

Stock and Sales: Ensure you have appropriate levels of stock available to maximise sales and margins. Ensure you have a good selection of stock, and it is displayed in an attractive manner. Ensure staff are knowledgeable and capable of selling all Stock and services.

Complete regular stock checks on Retail Selling Stock on completion of stock count ensure that all anomalies are corrected on our computer system and stock replaced where necessary. Ensure that the standard of stock is clean and well presented.

General: Ensure the branch housekeeping especially front of house is maintained. Ensure your staff are aware of the departmental health and safety precautions and procedures.

Have a general understanding of the monthly accounting reports received so that you can report on them to the General Manager and Managing Director.

Ensure in conjunction with above that you stay within budgets for stock, staffing and expense to deliver a sustainable and efficient running department to ensure stock availability, control costs, and meet our customers' expectations

Work with Senior management in conducting regular reviews, audits and risk assessments to protect staff and public safety.

Our ideal candidate

To be successful in this role you will have to be organised, hardworking and have a skill for building strong teams as well as a keen eye for detail. In addition, you will:

Be an excellent leader with the ability to coach and develop individuals and teams. Have first class communication skills and be able to connect well with both the staff and our customers. A strong understanding of how to lead and deliver within strict deadlines. Ability to work at pace and react to the changing needs of the customer. Thrive in a team centered approach with strong collaborative working. Have a passion for keeping up to date and developing new systems and procedures to streamline efficiency and accuracy. Be digitally savvy and comfortable with navigating and embracing new technology.
Job Types: Full-time, Permanent

Pay: 21,000.00-24,000.00 per year

Benefits:

Employee discount
Work Location: In person