to oversee daily retail operations within a fast-paced environment in CV37. The successful candidate will be responsible for ensuring smooth store operations, excellent customer service, and effective management of staff in line with company standards.
This is a hands-on leadership role requiring strong people management skills, attention to detail, and the ability to drive performance while maintaining a high standard of customer experience.
Key Responsibilities:
Lead, manage, and support retail staff including sales assistants, supervisors, and team leaders.
Oversee daily store operations including customer service, merchandising, stock control, and replenishment.
Ensure excellent customer service standards are consistently met.
Allocate duties, manage rotas, and plan daily shift activities.
Monitor staff performance, productivity, and attendance.
Train new employees and support ongoing staff development.
Ensure health & safety procedures, store cleanliness, and visual standards are maintained.
Handle customer queries, complaints, and resolve issues promptly.
Coordinate with senior management regarding sales performance and operational updates.
Support continuous improvement in store efficiency and sales performance.
Requirements:
Full-Time Right to Work in the UK
Minimum
2 years' experience
in a retail supervisory or management role
Strong command of English (spoken and written)
Proven leadership and decision-making skills
Organised, confident, and able to manage a busy retail team
Able to work in a fast-paced retail environment
Highly reliable, punctual, and committed
Benefits:
Bi-weekly pay
Immediate start available
Long-term, ongoing full-time employment
Opportunity for progression within the company
For Applications & Enquiries:
Telephone:
0208 476 7676
Email:
hr@handdservices.co.uk
WhatsApp:
+44 7359 579080
Job Types: Full-time, Permanent
Pay: 14.50-15.50 per hour
Expected hours: No less than 40 per week
Application question(s):
What is your postcode?
Do you have your own car?
Do you have any past experience in retail management?
Work Location: In person
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