Job Description

The Estee Lauder Companies Inc.

is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately 150 countries and territories under brand names including: Estee Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frederic Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

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We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.


This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.


If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.


With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

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Proven retail management/assistant retail management experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling Previous retail operations experience including inventory and facilities management and cash reconciliation Proven track record of leading a team to achieve sales and customer service targets Experience of creating and executing in-store events Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Previous experience with retail point-of-sale software Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
POSITION SUMMARY


The REA will report to the Education Manager and work closely with ASEMs to ensure consistency in service, productivity, and sales across all locations. This role is crucial for driving sales and developing Specialists through in-store coaching strategies, while collaborating with Education and ASEMs to identify key areas for focus and development. The REA will lead by example, executing the skincare cluster brands Clinique, La Mer, Origins & Dr Jart+ vision and strategy.

RESPONSIBILITIES AND TASKS:

Admin:

Strategic planning of store visit's to support key HTM on each brand as well as support with underperforming locations. Prepare and complete the visit tracker for each store visit and submit weekly to the Education Manager and ASEM. Follow up on each visit with the ASEM via email. Ensure all Business Managers are utilizing the on counter business tools during each REA visit and completing on a daily / weekly basis. Review weekly reports from the team or attend conference calls to gather information and strategically plan store visits for the upcoming week.

Sales Performance:

Coach teams in-store to achieve retail targets set by the Sales and Education Teams. Identify key opportunities to drive performance and develop training plans to ensure success. Flag areas of concern regarding conduct to the ASEM. Host on-counter and virtual education workshops to promote the sell-thru of NPL, GWP & HERO focus's in line with guidance of the Education Manager.

Standards:

Review the space of each counter at the start of each visit, checking for tester gaps, cleanliness, hygiene, and effective compliance with VM guidelines. Address grooming issues with any team members not complying with guidelines, escalating to ASEM where appropriate if the Business Manager has not addressed the issue.

Productivity:

Analyse KPIs before and after store visits / on counter days to assess the impact of effectiveness of training/coaching reporting results to Education Manager and ASEMs. Obtain appointment pledges monthly from allocated TOP stores and drive achievement of these targets through review, training, and communication of results on Workplace, in-store, and with ASEM. Escalate consistent areas of concern where KPIs are not met, involving ASEM as necessary. Use Intuitive to set up practices and drive KPIs. Share best practices with other regions.

Luxury Service Performance:

Lead by example in-store by delivering exceptional customer service. Support with Seminar follow up through coaching those behaviours instore, discuss with ASEM / Business Managers on areas of concern and growth, and the accreditation program. Deliver accreditation training to all new starters and existing team members: + Managers Accreditation + Welcome to Clinique
+ Origins Onboarding with the support of Regional Education Manager.

Events:

Attend and execute events alongside the Education Team and ASEMs for on-counter events. Provide coaching and feedback to Specialists and managers, ensuring successful planning, appointment booking, execution, and follow-up for future best practices.

Training Support:

Collaborate with Top Door Counter Managers to identify and address training opportunities within their teams. Attend Education meetings with the National Education Manager to stay updated on education changes and communicate them to ASEM and the team. Support the Education Manager in delivering classroom and virtual training, including supporting activities to guide and encourage the Consultants / Experts & Guides. Assist with logistic execution of training, conferences and virtual training sessions as required by the Education Manager, which may include testers, gratis, room dressing, post-event breakdown and cleanup. Execute roadshows to support product/service launches and business initiatives. Conduct strategic follow-up of classroom and virtual training to ensure successful implementation of initiatives. Coach D2C functionality and how it drives the consumer experience to deliver our brands KPI goals. Escalate D2C issues as appropriate. Identify regional educational opportunities to develop talent and capabilities, and report these to the Education Manager and ASEMs. Provide on-going support to the Education Manager, assisting with other education-related tasks and initiatives as required, within reason, even if not explicitly outlined in this JD, to ensure the smooth functioning of the education programs.

Social Media:

* Act as the social media contact for all counter content, driving sales and brand awareness through online communication.