Job Description

Ready to join the Cash Converters family?

We're on the lookout for a passionate and customer focused Customer Service Advisor to join our busy team at the West Brom store.

This is more than just a retail role, it's a chance to grow your skills, work with a fun and friendly team, and become part of a global brand with over 700 stores worldwide.

What You'll Be Doing:

Delivering outstanding face-to-face customer service

Assisting with buying, selling, and valuing a wide range of second-hand goods

Supporting customers with our financial services - including pawnbroking

Playing a key role in supporting our online retail operation

Creating win-win situations through excellent negotiation skills

Helping customers find the perfect item, giving second-hand products a second chance

Support our growing online retail offering to maximise sales across all platforms

Merchandising in-store displays

What We're Looking For:

A people person with a passion for helping others

Strong communication and interpersonal skills

Willingness to learn about products from tech to tools and everything in between

A great work ethic, positive attitude and ability to thrive in a fast-paced environment

Previous retail or customer service experience is helpful but not essential

What You'll Get in Return:

Monthly bonus scheme

Ongoing on-the-job training & eLearning support

Opportunities to grow and progress within the business

A friendly, supportive team environment

At Cash Converters, we do more than buy and sell - we offer cash solutions for life's little hiccups, and we help products find a new story.

Join us and make a real impact in your local community.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Employee discount Employee stock purchase plan Store discount
Work Location: In person