Job Description

General Manager - Retail & Hospitality

Location: Gateshead

Salary: 35,000 - 38,000 + Bonus

Ready to take the lead in a fast-paced, experience-driven environment? An exciting entertainment and retail venue known for immersive spaces, themed bars, and unforgettable customer experiences, is looking for a dynamic General Manager to join their site.

This is your chance to step into a venue where creativity meets hospitality. You'll oversee a diverse team, drive commercial success, and ensure every guest leaves talking about their visit.

The Role

With experience in retail/hospitality, you will be putting into practice your valuable knowledge and building upon an already award winning team. With full oversight of P&L, you will be the driving force of increasing revenue for the venue. Furthermore you will be:

Leading, coaching and motivating a vibrant team to deliver exceptional service Overseeing bar operations and maintaining high standards across all front-of-house areas Managing performance, identifying development needs, and supporting staff growth Monitoring revenue streams and driving KPIs to maximise profitability Taking ownership of venue standards, atmosphere, and the overall guest journey Working closely with senior leadership to push the venue's vision forward

What We're Looking For

At this stage in your career, you will be well versed in running a successful venue/team and have worked closely with senior management to drive business strategy forward. We are seeking someone who is confident, revenue focused and has a passion for exceeding goals. Having a good sense of humour certainly helps too. Other qualities we are looking for:

Strong team management experience within hospitality, retail, or leisure Hands-on bar and front-of-house expertise A confident leader with proven performance management skills Someone who thrives in busy, high-energy environments A commercially aware manager with experience in revenue management and new business outreach A natural communicator who can inspire a team and handle challenges with ease

Why Join Us

You'll be part of a unique, storytelling-led brand known for its imaginative spaces and guest-centric approach Expect a supportive leadership team, opportunities to innovate, and a workplace where no two days are the same Competitive salary with an uncapped bonus structure True opportunity to innovate ideas and drive your business forward Staff discounts
If you're passionate about delivering memorable experiences and ready to elevate a standout venue, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 35,000.00-38,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Free parking Health & wellbeing programme
Work Location: In person