Job Description

Our ambition is to help our customers live the life they love - knowing we have their back everyday. And it's our people that make that happen, whether customer facing or working behind the scenes.


We're a supercharged team who take accountability, learn and win together, putting the customer at the heart of everything we do.


Are you a strategic and innovative leader with a passion for shaping the future of Home Claims? We are seeking a dynamic professional to lead the development and execution of technical strategies, optimise claims management processes, and drive indemnity improvement programmes. Join us in supporting the growth of technical expertise within our Home Claims team and making a meaningful impact in delivering exceptional service and solutions.

What you'll be doing:

Lead developing technical strategies for Home Claims, focusing on indemnity performance and technical integrity. Support the Head of Technical and operational teams to analyse performance and implement best practices. Represent claims in technical forums relevant to Home Claims, influencing strategy and approach. Collaborate with QA teams to identify leakages and areas for process optimisation in Home Claims. Participate in large loss reviews, trend analysis, and QBRs to drive continuous improvement in Home Claims. Act as a final technical referral point for the Home claims team, providing guidance on complex claims issues and technical best practices.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you'll bring:

Experience in Home Claims management in a Technical Role. Excellent knowledge of the Home Claims market and ability to identify opportunities. Deep understanding of Home Claims technical strategy development and processes. Analytical skills, attention to detail, and ability to translate data into actionable insights. Strong stakeholder management and communication skills and ability to influence to Director level. Relevant insurance qualifications (e.g., ACII or equivalent).

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pensions scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private Medical Cover Company Car Allowance 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to kate.wilding@axa-uk.co.uk.


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Who we are:

AXA Retail helps people live the life they love, knowing we've got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We're a dynamic team of experts completely committed to making sure our customers 'get back to the good stuff' when the unexpected happens.