Job Description

Join the Fortnum & Mason Guest Experience Team!

We are now looking for an experienced and exceptional Retail Host to join our Guest Experience team.


Our Retail Hosts are an iconic symbol of the company's heritage and embody our long standing legacy of joy giving things. You will take part in all things guest experience, personal shopping and eventing.

Why Work For Us:

Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years Subject to terms and conditions of employment

What You'll Do:

Delivering exceptional service through clientelling, organising activations and events Meeting and greeting, floating in between floor and hosting tours Be involved in personal shopping

What We're Looking For:

Experience in a fast paced environment in a similar role in guest experience A friendly warm approach with great people skills Flexibility to work various shifts, including weekends Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.