Job Description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

The role provides critical support to the implementation of Retail Systems, in preparation and delivery of replacement ticket systems or equipment. Leading all installations on site as the SWR Retail representative alongside system suppliers, the role holder is responsible for ensuring the new ticket systems are installed correctly and tested to an agreed criteria. This role may also be required to provide some on-site training or coaching as necessary.

Your main responsibilities will be:

The Implementation Manager will support the TIS Refresh Project Manager in preparation and installation of replacement systems or equipment. Work in conjunction with the Project Manager to agree implementation plan. Provide on-site support during installations for SWR staff and managers as well as 3rd party suppliers, including but not limited to Worldline and Barron McCann. Ensure all relevant paperwork is completed and available, including but not limited to Method Statements and Risk Assessments. Ensure that equipment is installed correctly and tested to an agreed criteria. Manage and implement the Communication Plan pre and post installation. Act as a point of contact with the front-line management teams to arrange and complete all installations. Provide post installation support where required. Provide on-site training or coaching where required for clerks and managers. Installations are usually completed during office hours Monday to Friday. The refresh of ticket systems will take place across the whole SWR network, and the Implementation Manager will need to be flexible in working at any of the 158 locations included in the project. This may also include late changes to the agreed rollout plan as required, which may include long days and additional hours.

You'll need:

Experience of retailing systems and business processes on SWR. Must have proven numerate and literate analytical abilities and be able to communicate clearly. Able to make decisions to support the on-site installation as required. Has attention to detail in both planning and delivery. Ability to use Microsoft office and proficient in Word. Excel, Power Point

About the location

Basingstoke Train Station is an essential hub in the South Western Railway network. It offers a convenient link between the Southwestern counties of Bournemouth, Portsmouth & Southampton to London, Reading and Birmingham. It is a busy station with 5 platforms and is the home of Inspiration Junction, out Customer Experience training centre. It is also a short walk to Basingstoke Campus, a state-of-the-art training facility and office space shared with Network Rail.

Working pattern

You will be working an average of 37 hours across 5 days per week.

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:


Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme

We all belong at SWR.

Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.



We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.



We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.



If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.



https://exceptionalindividuals.com/neurodiversity/



https://www.healthassured.org/blog/neurodiversity/