Job Description

French Connection is looking for dynamic and enthusiastic

Retail Keyholder

to join our store in

Chester,

could that be you?

This is a permanent role working 32.5 hours per week, with a start date from mid-January 2026. The shifts will be over 5 days a week, and flexibility is required.

The successful applicants will have comparable experience gained within a fast-paced high street retailer, and will combine an outgoing personality with a genuine love of the French Connection brand.

Benefits:

Free seasonal uniform allowance 28 days holiday allowance (pro rata) Generous clothing discount for you and your Friends & Family Cycle to work scheme
...and above all to work with inspirational people where you can develop and enhance your career!

Purpose of the role:

Increase sales through consistency in the customer service experience, using a variety of selling techniques and product knowledge (i.e. fit, sizing, fabric content, ranges etc) Maintain maximum stock availability through effective use of replenishment Welcome all customers entering the store with a friendly and warm approach while reaming calm, professional and focused, acting as a brand ambassador in difficult situations. Keyholder duties of Opening/Closing the store

Key areas of responsibility will be to assist the management team in the following areas:

Maintain housekeeping standards, ensuring all front and back of house areas are kept clean and Effectively maintain best practice within your stockroom to ensure that all stock is in line with company guidelines Assist the management team to effectively and accurately execute all floor moves, promotions and range launches in line with company guidelines to ensure that deadlines are met Deal with customer enquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible Tackle any disagreement constructively and professionally, working to resolve any conflict in a timely manner, using the help of management

The successful applicant will be able to demonstrate:

a proven track record of driving sales the ability to work well within a team demonstrate high levels of motivation, ambition and drive demonstrate initiative, decisiveness and effective problem-solving skills the ability to multitask and meet deadlines
Please note, should you have not received a response within 10 working days of your application, unfortunately you have been unsuccessful on this occasion. We wish you well in your future career.

Job Types: Part-time, Permanent

Pay: 12.35 per hour

Expected hours: 32.5 per week

Benefits:

Employee discount Store discount
Experience:

Retail sales: 1 year (required) Customer service: 1 year (required) Supervising: 1 year (required)
Work Location: In person