Job Description

About the Role
Job Overview

• Triage incoming maintenance requests to ensure tasks are accurately assessed and allocated to the most suitable contractor, maximising efficiency and minimising store disruption.
• Allocate jobs to appropriate contractors based on skills and competency.
• Raise and manage contractor purchase orders based on previously submitted quotes.
• Track job progress and proactively chase contractors to prevent SLA breaches.
• Maintain confidentiality and GDPR compliance in all record-keeping and communications.
• Support continuous improvement initiatives within the maintenance function.
• Provide cover for other Retail Coordinators during periods of absence.

Package Description
Salary & Hours

• 31,913.86 per annum
• 37.50 hours per week

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• MyHB colleague benefits platform with access to:

• Discounts UK wide on retail, leisure, hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice line
• Low-cost voluntary insured health cash plans and cancer cover

Minimum Criteria to Apply

• Strong communication skills, both verbal and written.
• Ability to build positive working relationships with internal teams and external contractors.
• Highly organised, methodical, and proactive with good time management skills.
• Professional, polite, and customer-focused attitude.
• Commercially aware with sound judgement and discretion.
• Computer literate with proficient use of Microsoft Office.
• Experience working in a retail or facilities maintenance environment is desirable.

Skills Required