Job Description

Join the Fortnum & Mason Guest Experience Team!

We are now looking for an experienced and exceptional Retail Manager to lead our busy Retail Hosts.


Our Retail Hosts are an iconic symbol of the company's heritage and embody our long standing legacy of joy giving things. Our Retail Manager will be fully responsible for the tight-knit Retail Hosts team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently.

Why Work For Us:

Discretionary annual bonus (up to 10% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years Subject to terms and conditions of employment

What You'll Do:

Drive clientelling through team management Drive service and sales targets Overseeing management of retail hosts Managing store experience, store tours, activations and events

What We're Looking For:

Experience in a fast paced environment in a similar role in personal shopping Proven experience in managing a team against performance indicators A friendly warm approach with great people skills Flexibility to work various shifts, including weekends Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.