Job Description

Baker Tom is an award-winning bakery, proudly celebrating 20 years of crafting exceptional bread

From day one, Tom's philosophy has remained unchanged: to bake delicious, wholesome, hand-crafted bread that our customers can enjoy every single day -- because bread is at the heart of everything we do.

We're a fast-moving, forward-thinking team, offering competitive pay, great benefits, and a strong focus on work-life balance.

As Retail Manager at Baker Tom, you will have full responsibility for the management of all retail locations -- including our shops in Wadebridge, Penzance, Falmouth, and Pool -- as well as shows, events, and the retail team. You'll oversee daily operations, staffing, team performance, and ensure a consistent, high-quality customer experience across all sites.

You'll also play a key role in shaping and driving our retail strategy, contributing to the growth and development of both our shops and shows presence. As the first point of contact for our Shop Assistants, you'll lead with clarity, energy, and a passion for delivering great service.

This is a hands-on position, and you'll occasionally work on the shop floor and at events, maintaining our high standards and setting the tone for the team. You'll bring strong leadership, a keen eye for detail, and a genuine love for food, drink, and customer service.

Key Responsibilities:

Act as the

first point of contact for all retail staff

, providing guidance on policies and general day-to-day queries Lead and facilitate regular

team meetings and staff training

sessions

Visit shop locations

regularly to ensure company standards and brand values are upheld

Coach, develop, and motivate

shop teams to achieve their full potential Support shop teams in understanding their local customer base,

applying best practices

, and leveraging expert support to drive performance Manage all aspects of the retail team's day-to-day needs, including

holiday requests, sickness cover, and coordinating staff

for shops and shows Oversee smooth

onboarding for new hires

and ensure a structured leavers process, in collaboration with the People & Culture Manager Prepare and deliver

retail performance reports

at bi-weekly management meetings

Create and execute the retail strategy

, including seasonal product planning and promotions Manage

stock ordering

and control across all retail locations Oversee

shop maintenance

-- including equipment such as fridges, freezers, ovens, and coffee machines

Collaborate with the Marketing

team on internal retail communications, including newsletters and social media content Act as

system lead

for EPOS and Square Take the

lead at retail shows

-- organising the stand (in collaboration with the Creative Manager), stock logistics, and team coordination Ensure compliance with

food hygiene and health & safety regulations

in all shops and at shows, including pest control management Consistently role model Baker Tom's values and behaviours, helping to strengthen our brand and deliver an outstanding customer experience

What We're Looking For

We're seeking a motivated and capable individual who shares our passion for delivering high standards in line with Baker Tom's core values. The ideal candidate will be proactive, calm under pressure, tactful, and a true team player -- with a strong commitment to both personal and professional development.

Essential Skills & Experience:

Proven experience managing

geographically dispersed teams

Strong

communication skills

with the ability to work independently and on your own initiative Proficiency in

Microsoft Office

(Word, Excel, PowerPoint) Experience using

till systems

-- familiarity with EPOS and Square is desirable but not essential Solid understanding of

Food Hygiene and Health & Safety standards

Excellent

attention to detail

and a strong

process-driven

approach Ability to

interpret and analyse retail data

, reporting insights at bi-weekly management meetings A natural communicator with strong

verbal, written, and interpersonal skills

, able to build and maintain productive relationships

Creative flair

with an eye for design -- capable of adapting shop layouts, window displays, and merchandising in response to customer feedback and seasonal trends A proven track record of

achieving results

through motivating, influencing, and developing people and teams

Self-motivated

with strong organisational and time-management skills, able to work under pressure while maintaining a healthy work-life balance

Full, clean UK driving licence

-- must be able to travel between shop locations and drive a Baker Tom van to shows and events

Flexible availability

to work varying shifts week-to-week, depending on business needs

What We Offer

At Baker Tom, we believe in creating a supportive, rewarding, and enjoyable place to work.

Here's what you can look forward to as part of our team:

Free fresh bread and hot drinks

during your shifts A strong focus on

work-life balance

, actively practised and promoted across the business

Excellent career development opportunities

within a growing and ambitious company

Staff discounts

in all Baker Tom shops

Exclusive discounts

with selected partner businesses Access to

training and development

to support your career growth Regular

staff social events

throughout the year to bring our team together
Job Types: Part-time, Permanent

Pay: 27,500.00-30,000.00 per year

Expected hours: No less than 24 per week

Benefits:

Company events Company pension Cycle to work scheme Employee discount Flexitime Free parking On-site parking Store discount
Experience:

Retail management: 2 years (preferred)
Willingness to travel:

75% (preferred)
Work Location: Hybrid remote in Pool TR15 3RR