Job Description

Your new role

We're looking for an organised, detail-focused and proactive individual to join our Retail Operations team. In this role, you'll play a key part in ensuring our retail teams receive the right information, at the right time, in the right way--helping them deliver the best possible experience in our stores.


What You'll Be Doing

Delivering Effective Briefs: Ensuring all briefs are provided to Retail Operations within agreed timelines, enabling smooth and efficient rollout of new activity to store teams. Driving Clear Communication: Working closely with the Retail Operations Lead to create accurate, effective and right-first-time communications through our retail communications platform and email. Quality Checking Messages: Sense-checking all outgoing communications to guarantee accuracy, clarity and appropriate timing. Supporting Colleague Engagement: Administering the retail recognition programme to boost engagement and maintain strong performance across our sales teams. Planning Store Workloads: Maintaining full visibility of store workload and contributing to the Business Activity Plan to ensure all activities are captured and scheduled accurately. Championing Store Feedback: Encouraging the use of feedback channels, communicating store feedback to central functions and ensuring timely responses and resolutions. Managing Retail Inboxes: Overseeing the Retail Operations inboxes (including the travel inbox) and responding to requests promptly and professionally. Processing Invoices: Handling timely invoice administration and securing the necessary approvals from relevant stakeholders.

What You'll Bring

Strong attention to detail and accuracy Excellent communication and relationship-building skills Ability to work proactively, manage workload and meet deadlines * Confidence navigating multiple systems and working collaboratively with cross-functional teams