Job Description

About The Role
We are seeking a Retail Operations Manager to join our Retail Operations team, with a dedicated focus on supporting the operational development of our UK and US retail divisions. This role will help design and implement scalable retail processes that align with both growth ambitions.
This is an exciting opportunity to join the Retail Operations Team at the Nest in Barton Upon Humber.
Main Responsibilities:

• Support delivery of new operational processes across UK and US retail.
• Act as the key link between UK and US teams, ensuring communication and process alignment.
• Lead or support implementation projects to improve efficiency, compliance, and consistency.
• Drive continuous improvement initiatives to optimise retail performance.
• Monitor, evaluate, and report on store KPIs to achieve and exceed targets.
• Coach and develop store teams and field leaders in operational excellence.
• Collaborate with cross-functional teams (Marketing, HR, IT) for seamless execution.
• Proactively address operational risks and issues.
• Champion adoption of new technologies and tools.
• Standardise and document procedures for consistency across locations.

What Wren Offer:

• Free access to our onsite gym
• Enjoy subsidised meals in our two fantastic restaurants
• Free on-site parking
• Staff discount on purchasing a kitchen after 1 year of continuous employment!
• Individual training budget for personal development
• Free annual eye tests as well as a contribution to new glasses
• Refer a Friend Scheme
• Quarterly Bonus Scheme

About You
Desired skills and knowledge:

• Confident communicator who enjoys building relationships
• Passionate about making a difference
• Strong attention to detail
• Ability to analyse data effectively
• Excellent computer skills - including Microsoft products (Excel)
• Excellent communication skills - both written and verbal
• Proven expertise in operational management and process optimisation

About The Company Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK's Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

Skills Required