Job Description

Celebrating Shakespeare is at the heart of everything we do.





Do you thrive on a new challenge and enjoy working as part of a small, dynamic team where no two days are the same? The Shakespeare Birthplace Trust is looking for a Retail Operations Officer to join our team in Stratford-upon-Avon.



You'll be a key member of the team that supports our diverse commercial operations, from our physical retail shops and cafes to our e-commerce platform. We need someone who is organised, creative, and ready to jump in and support a wide range of tasks.

What you'll do

As a vital member of the Commercial team, you'll be instrumental in driving sales and performance through your strong organisational skills. Your responsibilities will include:



You'll handle a variety of administrative duties processing invoices and managing licensing relationships to ensure timely payments. You will support the Retail Operations Manager with statutory requirements for fire, security, health & safety, and cash handling. You'll also maintain hospitality compliance, ensuring required food standards and allergen records are kept up to date. You'll use our retail management system, to ensure inventory and stock control are correctly configured and updated. You'll be responsible for keeping all licensing and image sales paperwork and files organised. You will also advise on the copyright status of images and manage copyright clearance for commercial use, staying up to date on relevant issues. You'll be involved in our commercial marketing output, which means you'll play a vital support role in keeping our channels fresh. This includes accurately posting content to our social media accounts, creating newsletters and ensuring in-store materials such as point of sale are maintained and accurate.
The closing date for applications is Thursday 23 October 2025 and interviews will take place on Wednesday 29 October 2025 at the Shakespeare Centre, Henley Street, Stratford-upon-Avon.



We will send you a confirmation email once you have sent your online application, where you will be able to complete your profile.





The Shakespeare Birthplace Trust is committed to encouraging equality, diversity, inclusion and belonging (EDIB) in our recruitment practices and in the working practices of our staff and volunteers.



Skills: Adaptability Commercial Awareness Communication and interpersonal skills Initiative Reasoning and problem solving Teamwork and Collaboration Time Management


Benefits: Company Events Employee Discount Free Flu Jabs Free Parking Employee Assistance Programme * Store Discount