Job Description

Start Your Career in Retail Healthcare with Specsavers Wilmslow

We're looking for a

Retail Optical Assistant (Trainee)

to join our welcoming team at

Specsavers Wilmslow

. This is a fantastic opportunity to kick-start your career in a thriving, customer-focused environment where no two days are the same.

You'll play a vital role in supporting both our retail and clinical teams, helping to deliver outstanding service and care to every customer who walks through our doors.

What You'll Be Doing

Retail Support

Assist with pre-testing and preparing customers for their eye appointments Ensure clinics run smoothly and efficiently Help customers with product queries, pricing, offers, and frame styling

Administrative & Operational Support

Carry out daily administrative tasks to support store operations Keep accurate records of appointments, customer interactions, and store data

Customer Service (Phone-Based)

Handle incoming and outgoing calls in a professional and friendly manner Book appointments and provide information on products and services Offer advice on frame and lens options, hearing devices, and general optical services Resolve customer queries and concerns to ensure a positive experience

What We're Looking For

A positive, can-do attitude Excellent communication and people skills Strong attention to detail and organisational abilities A team player who thrives in a fast-paced environment Eagerness to learn and grow within the business

What We Offer

Full training in optical and hearing services, including product knowledge and customer service standards A supportive, friendly team environment Real opportunities for career development and progression within Specsavers
Job Types: Full-time, Part-time, Permanent

Pay: From 25,883.00 per year

Expected hours: 40 per week

Benefits:

Company pension Employee discount
Work Location: In person