Job Description

The company

Blancpain, founded in 1735 by Jehan-Jacques Blancpain in the Swiss Jura, Blancpain is known as the world's oldest watch brand.



Over the centuries since its foundation, the Maison has maintained its commitment to innovate and has constantly pushed the limits of watchmaking. At Blancpain, the expression "Innovation is our tradition" is a fundamental guiding principle.



The Fifty Fathoms collection embodies Blancpain's passion for the underwater world that was originally expressed in 1953 with the presentation of the first modern diver's watch Fifty Fathoms.



With the creation of the Blancpain Ocean Commitment, the brand pays homage to its Brand's significant historical links with the ocean, through the support for ocean exploration and numerous collaborative initiatives for biodiversity preservation with local communities, which has been lasting for the past seven decades.



As part of the Art of Living platform, Blancpain also cultivates special ties with the greatest award-winning chefs, the Michelin Guide, Relais & Chateaux and Bocuse d'Or.

Job description

Main Function

The Brand Ambassador provides exceptional experiences for all visitors to the boutique in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Boutique Manager and the Blancpain management team, the Brand Ambassador helps ensure that every client experiences the high level of service worthy of a Blancpain timepiece.

Key Responsibilities

Sales and Business Development + Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners (Customer service)
+ Propose clients for, and participate in, local activation events in line with the Brand Universe
+ Support colleagues in their sales by helping to prepare invoices, gifts, packaging
+ Ensure requests and enquiries (online, email, phone) are followed up in a timely manner
Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters. Provide reliable information to customers in all matters relating to sales and customer service. Placing orders for Blancpain accessories, ensuring stock is upto date and available. Boutique Operations + Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
+ Understand and respect all operating and security guidelines
+ Follow the security and proper maintenance of stock timepieces

Profile

Previous sales experience in a luxury Retail boutique or Hospitality industry Excellent client service and attention to details Entrepreneurial spirit to develop your own business and build long-lasting client relationships Team player with good interpersonal skills and a "can do" attitude Intellectual curiosity and a passion for learning Strong interest in the universes of Fine Watchmaking and Arts de Vivre

Languages

Arabic



Job Reference: SGUK01361