Job Description

Description

We are inviting expressions of interest for our 2026 part time Retail Sales Advisor Internship.



This internship is part of the Institute of Directors Jersey (IoD Jersey) scheme for 16 to 18 year old students to gain valuable work experience in retail.

Students will need to complete a minimum of 100 hours with JT as a Retail Sales Advisor during school summer holidays, and will learn core skills during their internship. Upon completion, students will receive an IoD certificate to acknowledge the core skills passed on by retail in early career development, skills that lay the foundation for any career in the future.

Our intern will need to be a can-do self starter with a natural flair for connecting with customers.

Within this role, you will have the opportunity to learn all things Telecommunications from the services we offer to the products we sell. Our customers are at the heart of everything that we do. You will also learn what great customer experience means and how to craft a positive experience with each interaction.

Our Retail Sales Advisors are the face of our company as they are responsible for helping our customers with their needs, queries, challenges and technical hurdles. This exciting role helps our customers experience everything that is great about JT.

This opportunity is a great stepping stone into the world of work; with plenty of on-the-job training and support, as well as opportunities to develop and progress.

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us here hrinbox@jtglobal.com.

Key Responsibilities

Use your drive for providing first class customer service to truly understand our customer's needs to offer the most suitable products Demonstrate your expertise in our services and tariffs to accurately advise our customers of the right options for them If things don't go to plan, be pro-active and confident to investigate and resolve any question or complaint You'll embrace change and rise to the challenges of a customer focused role, your drive to achieve will lead you to exceed your sales and service objectives

Skills Knowledge and Expertise

Excellent customer service skills Strong dedication and commitment to your own learning and development A genuine interest in technology and telecommunications A personable team member who engages and collaborates with customers and colleagues An organised individual who takes pride in their work and responsibility of their own development Ability to use initiative to proactively spot and resolve potential problems Flexible with a can-do demeanour

Benefits

Professional Development Fast paced working environment Fun and dynamic team

About JT

Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. We play a vital role in the Channel Islands' critical infrastructure as well as a growing digital economy and thriving business and financial services sector, providing the robust connectivity essential for these industries.

JT is more than the incumbent telecom provider. We have built strong long-standing strategic partnerships to deliver world-class products and services. Our expertise ensures exceptional customer experiences and new revenue-generating services, making us a preferred provider globally.

In 2018, JT became the world's first telecom company to offer fibre-to-the-home and businesses for 100% of all broadband users, topping global broadband speed charts.

Our commitment to innovation continued in 2023 with the announcement of a major network transformation across the Channel Islands, incorporating Ericsson's advanced energy-efficient technologies. Our next-generation network programme includes the launch of 5G, enhancing global connectivity and customer experiences, while future-proofing our network.

In recent years JT has pursued a successful strategy of international diversification, the growth of which has enabled it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations. With one of the most extensive roaming networks, JT offers coverage across the world through over 500 global roaming partners.

JT has evolved from a government-owned telecom provider into a global Digital Infrastructure provider, positioning Jersey as one of the fastest jurisdictions in the world and a hub for tech startups and the financial services industry.