Job Description

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Description

Are you looking for an exciting new role in Retail and thrive on delivering excellent customer service? If you are passionate about helping customers and enjoy the challenge and opportunities of working for an established, well-respected, safety-focused local company, then the Powerhouse could be the place for you.

We are looking for a flexible individual to join our dynamic sales team. In this role, you will be responsible for promoting our range of electrical appliances to customers in a professional and reliable manner.

You will receive a comprehensive training programme to ensure you are fully up to date with our latest range of electrical products and services. At Jersey Electricity, we pride ourselves on being leaders in retail and delivering an exceptional customer experience.



We offer a comprehensive and competitive benefits package including private healthcare, discounted electricity and free parking! See below for further details.###

Key Responsibilities

Primary Objectives

Achieve individual and store sales targets and key performance indicators (KPIs) Deliver a consistently high-quality customer experience Maintain excellent store presentation and visual merchandising standards Comply with all company policies, procedures, and health & safety requirements

Sales

Promote Powerhouse products and services in a professional and engaging manner Identify customer needs through effective questioning and active listening Recommend suitable products and demonstrate strong product knowledge Accurately process transactions using point-of-sale systems

Visual Merchandising

Ensure the shop floor is fully stocked, clean, and well presented Maintain product displays and fixtures in line with merchandising guidelines Support merchandising initiatives and contribute positively to the team

Customer Experience

Welcome and assist customers, creating a friendly and professional first impression Deliver excellent customer service to ensure high levels of customer satisfaction Handle initial customer queries and complaints, escalating where appropriate Maintain a professional, reliable, and customer-focused approach at all times Take ownership of personal training and development to maintain product and service knowledge


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Skills, Knowledge & Expertise

Strong customer service skills with a focus on building positive relationships Proven sales ability with a confident and persuasive approach Effective listening skills to accurately understand customer needs A collaborative team player who works well with others Clear and confident communication and interpersonal skills A solid understanding of products, with the ability to quickly build knowledge A friendly, approachable, and engaging manner The ability to adapt to changing customer expectations and market trends Well-organised with good administrative skills


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Benefits

Jersey Electricity provides excellent benefits, starting with discounted electricity rates, discount within our Powerhouse store and free on-site parking. We offer competitive salaries combined with an attractive pension and paid parental leave with enhanced leave for mothers/primary carers. We are family-friendly, believe in work life balance and strive to give you everything you need to both love your job and do excellent work.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sex, sexual orientation, gender re-assignment, pregnancy and maternity, age or disability status.###

About Jersey Electricity

Jersey Electricity's purpose is to 'enable life's essentials' by providing the people of Jersey with secure, reliable, affordable, and sustainable electricity today and long into the future.

Jersey Electricity's Vision:

Jersey Electricity's vision is to "inspire a Zero-Carbon future" by being the energy partner of choice whilst working to six strategy pillars of that vision:

JE 6 strategic pillars:

1. Digital Enhancement and Innovation - over the next 3 years JE will continue to develop robust and scalable digital platforms, seeking innovation in smart enabled technology and to, where appropriate, commercialise its innovation.

2. Customer -to increase JE's customer experience maturity, to better understand customers' existing and future needs and wants, as well as provide exceptional service around its offers.

3. Energy Sourcing and Supply - prepare for a new supply contract, considering transitional requirements, to reduce cost and market risks for customers as well as considering the future role of offshore wind in the energy mix.

4. Future Proof the JE Business Model - continue delivering good operational performance across all businesses within the Group. Ensuring JE delivers infrastructure requirements for today, and in readiness for the future, whilst creating resource capability and capacity for CNR delivery.

5. Island-wide Electrification and Decarbonization - continue to develop new products in heat and mobility which support the CNR, customers in energy efficiency and facilitate the development of solar and offshore wind propositions with the Government of Jersey.

6. Great Employer - continue to recruit and develop talent, improve JE climate and engagement in becoming the employer of choice in and beyond Jersey.

We are an engaged and focused workforce, committed to ensuring we "keep the lights on" across the island and explore new ways of providing energy and related services to islanders. Working at Jersey Electricity means you are part of an inclusive team of nearly 400 diverse employees across a number of business sectors from the distribution of energy to Retail and Commercial services.



We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. All disabled applicants who meet the minimum criteria for the role as set out in the role profile will be guaranteed an interview.

Whatever your role with us, you will find the support you need to develop in a long-term career and work with many long-serving employees to help us achieve our vision.

Being an employee of Jersey Electricity, you will:Share in the success of ground-breaking projects to electrify the island; Be part of a highly skilled and developing workforce; Participate in company-wide wellbeing initiatives; Develop both professionally and personally in a supportive environment; Benefit from a competitive rewards and compensation package; Help us develop our engaged, diverse and innovative workforce;

What our employees say:

"The employees, and the support from colleagues who I work with on a day to day basis, are helpful and friendly making it an attractive place to work"
"Great team with a manager who understands outside life and flexibility when needed"
"Real sense of purpose to enable life's essentials in Jersey - and real ability to make a difference to support a low carbon world"
"I think JE is a great place to work with fantastic people, variety of career opportunities , lots of challenges and great values"
"It's a really good company to work for, highly recommended to anyone to join Jersey Electricity"
"It's a great team with some really kind people who will often go the extra mile. Also great to work somewhere that is so crucial to island life and knowing that if we do our jobs well it benefits everyone"