Job Description

Join the Legacy and Future of West Ham United

Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home -- a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.



Our women's team, achieving professional status in 2018, has soared to new heights in the Women's Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.



With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.



As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We're especially proud to have been awarded the Premier League's Advanced Equality, Diversity, and Inclusion Standard in 2023 -- our second consecutive recognition -- underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.



Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.

Why Join Us?

Diversity & Inclusion:

We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.

Health & Wellbeing:

We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.

Career Growth:

As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.


If you're ready to bring your passion for Retail and football to one of the world's most iconic clubs, apply now!

Position:

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Role: Retail Sales Assistant

Location: West Ham United Stadium Store

Contract Type: Full Time

Hours: 37.5 hours per week

Salary: Competitive

An exciting opportunity has arisen to join West Ham United Football Club's Retail team as a Retail Sales Assistant at our flagship Stadium Store. This is your chance to be part of a fast-paced, high-energy environment, working for a Premier League club with a proud heritage and a loyal fanbase.



We're looking for a motivated and customer-focused individual who thrives in a busy retail environment and takes pride in delivering outstanding service. This is an excellent opportunity to grow within a dynamic and expanding retail operation offering real career progression.

Key Responsibilities:

Customer Service & Sales

Greet every customer warmly and professionally upon entry


Deliver exceptional service and product knowledge on the shop floor


Support customers with enquiries and ensure a positive shopping experience


Promote key products to increase sales and conversion


Work towards personal and team sales targets with energy and enthusiasm


Handle difficult or dissatisfied customers professionally and calmly

Store Operations & Standards

Assist in the merchandising, ticketing, and tagging of stock


Replenish best-selling products to maximise availability


Maintain cleanliness and organisation across the sales floor and stockrooms


Participate in daily store tidy-up and ensure areas are ready for trade


Ensure all stock is correctly priced, tagged, and displayed to visual standards


Support with visual merchandising and shopfloor replenishment activities

Loss Prevention & Stock Control

Maintain high awareness of store loss prevention practices


Observe customer behaviour and report suspicious activity to management


Assist with stockroom and shopfloor audits as required

Requirements:

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What We're Looking For:

Essential:

Experience in a customer-facing retail role


Excellent communication and interpersonal skills


Ability to work under pressure in a high-volume, fast-paced store


Strong attention to detail and personal accountability


Understanding of loss prevention procedures


Confident working to sales targets


Proficient in Microsoft Word and Excel

Desirable:

Experience using EPOS or till systems


A passion for football and the West Ham United brand


Strong written English and numeracy skills

Why Join Us?

As part of the West Ham United family, you'll not only enjoy working in a unique and high-profile environment, but you'll also benefit from:


Opportunities for staff benefits and career progression within our expanding retail operation


A role where your passion and personality can shine every matchday and beyond

Other information:

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Benefits on offer

(may vary based on contract type and location)



25 days annual leave plus your birthday off Pension and life insurance Healthcare cash scheme Travel season ticket loan Cycle to work scheme Priority access to apply for match tickets Discounted season tickets Staff discounts in the club store, cafe and our official partners products and services Discounted gym membership and onsite fitness room facilities Family friendly leave policies Company Social events

Safeguarding:

The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.



The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club's or the West Ham Foundation Safeguarding Team.

EDI Statement:

The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation's business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.



Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

How to Apply

To apply, please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the profile of the candidate we are looking for.



The deadline for applications is

Midday Friday 11th July 2025.

Please note that the vacancy may close early if there is a high volume of applicants.

Queries

Thank you for your interest. If you have any queries, or require support with your application, please contact careers@westhamunited.co.uk