Job Description

Company Overview

H G Gladwell & Sons Ltd was established in 1912 and now manufactures and distributes a range of pet food and pet related goods. These products are in bags or boxes, which weigh up to approximately 25 kg.

We are looking for a new member of the team who can work either days over the weekend at our Copdock branch.

Position reports into

: Branch Manager

Job Purpose:

To work in our Trade and Retail Store providing a professional, efficient and accurate service to our customers, including delivery to some customers.

Key Responsibilities:

Sustain and improve sales performance and customer satisfaction relating to the branch Accurately process orders Perform duties in an efficient, professional and courteous manner Ensure all established procedures are adhered to Establish and maintain effective working relationships with co-workers, managers, suppliers, customers and the general public Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
Duties include but are not exclusive:

Perform selling and customer service activities competently including accepting payments for goods Communicate and liaise verbally with customers/ suppliers/ visitors/ enquirers/ co-workers and managers. Efficiently and effectively respond to spoken requests over the phone or in person Respond clearly and effectively to verbal or written instructions Maintenance of the hygiene of the branch. Stock control and replenishment of goods Delivery of goods to local customers
Skills:

Retail experience or customer service experience an advantage Must be computer literate Must be numerate and literate as will be working from written instructions Excellent attention to detail is required as mistakes are costly to rectify A confident and friendly personality is essential Ability to work under own initiative is important Knowledge of Pets and animals would be an advantage Clean driving record
Job Type: Part-time

Pay: 10.00-12.21 per hour

Expected hours: 6.00 per week

Benefits:

On-site parking Store discount
Work Location: In person