Job Description

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IN ART WE TRUST

Moco isn't like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages, and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don't need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.

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THIS IS YOU

As a Retail Sales Assistant at our Museum Store, you will be at the forefront of providing exceptional customer experiences and showcasing our unique range of products inspired by art and culture. Your passion for art and your friendly demeanor will create a welcoming atmosphere for our visitors, while your attention to detail and organizational skills will ensure our merchandise is presented beautifully.

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KEY RESPONSIBILITIES

Customer Experience:

Greet and engage visitors with enthusiasm, delivering exceptional service and personalized recommendations.

Product Expertise:

Use your knowledge of merchandise and exhibitions to guide visitors in their purchases with confidence and passion.

Visual Merchandising:

Maintain clean, organized, and visually appealing displays that reflect the Moco spirit.

Sales Transactions:

Accurately handle sales and payments using various methods, including cash and card.

Product Replenishment:

Restock and refresh displays regularly, ensuring high product availability and an inviting shopping environment.

Inventory Support:

Assist with stock counts, monitor product levels, and contribute to smooth inventory operations.

Collaboration:

Work as part of a dynamic team to support a positive and efficient work environment.

Customer Inquiries:

Provide clear and knowledgeable responses about Moco's exhibitions, events, and product collections.

Logistics & Deliveries:

Support with receiving, processing, and displaying new stock deliveries promptly and efficiently.
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REQUIREMENTS

Previous

retail experience

is required; museum or cultural sector experience is a plus. Passion for

art, design, culture

, and customer engagement. Strong

communication and interpersonal

skills with a friendly and professional demeanor. Ability to

work under pressure

in a fast-paced, high-footfall environment. Flexibility to work

weekends, holidays

, and during peak seasons. Physically able to

stand or walk

for extended periods and perform light lifting or stock handling.

Languages:

Fluency in English is essential. Additional languages; especially

Spanish, Dutch, French, Italian, Mandarin, or Arabic

are highly preferred and beneficial in a multicultural visitor environment.
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WHAT MOCO OFFERS

Beneath our brand's surface, Moco Museum is a united, vibrant and art loving family. We believe that every member of our team brings in their own valuable ideas, experience and skills, building upon our core values: inclusivity, positivity and involvement. Together, we believe that all our aspirations can be achieved. Whether it is celebrating successes or facing challenges, we approach them as a team, always aiming to give our best and maintain a commitment to continuous learning. Through our Friday drinks and multiple fun, team-building activities, Moco Museum continues to create a cooperative environment.



In addition, we provide the following benefits:

From 12.21 per hour, for applicants aged 21 and over plus a competitive remuneration based on set targets. A high energy work environment that will keep you on your toes and inspire you to think outside the box. A fun social calendar of internal team events. Exclusive discount on merchandize and admission to enjoy our art with your loved ones. Opportunity to develop yourself and to execute your ideas. Opportunity to built a career in a dynamic and innovative space where creativity thrives and professional growth is encouraged. #

About us

From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramovi?, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars.


Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful - we are Moco.