Job Description

Proudly family-owned, we have been kitting people out for adventures for over 90 years. Founded and based in Greater Manchester, it's our mission to be the number one independent outdoor and snow sports retailer.

We have stores across the country, from Central London to the Scottish Highlands. Our staff are people with a passion for the mountains and the kit required. They are there to guide customers through our collection of the greatest outdoor and snow sports brands available.

As part of our team, you will play a crucial role in enabling our customers to get the best kit for their adventures. From the moment you join us, you'll be instrumental in sharing our passion for the outdoors with our customers.

What you'll be doing:

Representing Ellis Brigham and helping to inspire customers to enjoy the outdoors in the best kit for their adventures Creating an open and friendly environment in our stores to ensure everyone feels welcome Working with the whole store team to deliver outstanding customer service and reach store targets Helping customers select the best products for their needs - from walking their dog in the UK to climbing the world's biggest mountains Continually developing your knowledge and expertise around our products and sports Working alongside your colleagues to maintain the appearance of the store to high standards, ensuring it is easy and enjoyable for customers to shop Completing store tasks and operations with care and accuracy to establish a seamless performance This role is available on a full or part-time basis 22 - 38 hours per week

Who you are:

You have great communication skills and can interact with a range of people You may have worked in previous customer-facing roles or can demonstrate your ability to engage with customers You are honest, hardworking and take pride in what you do You are willing to learn and actively look for development You are comfortable working in a team and taking direction, but also happy to make your own decisions You enjoy outdoor sports or are keen to immerse yourself in the outdoor world You want to work in an environment where every day can be different and that hard work and good fun go hand in hand You are fluent in English - other languages are a plus You are flexible when it comes to working weekends, evenings and holidays when necessary

What you'll get from us:

An inclusive workplace that promotes and values diversity. You will be valued and treated as an individual in a close family-run company Opportunities for development and progression Training on all our great products and sports with the chance to learn more at 'On The Hill' training events Refer a friend cash bonus Living Wage after the qualifying period Generous staff discounts and pro-deals Paid Charity days Bike to work scheme
We're looking for team members who:

Love the outdoors and outdoor sports and want to share that enthusiasm with our customers Are committed to delivering outstanding customer service. Thrive in a fast-paced retail environment?and love for working as part of a team.
Job Types: Full-time, Part-time

Pay: 12.21-13.85 per hour

Expected hours: 22 - 38 per week

Benefits:

Casual dress Cycle to work scheme Employee discount Health & wellbeing programme Store discount
Application question(s):

Do you have experience in customer service jobs e.g. retail, hospitality. Tell us about your experience. Do you have experience in Outdoor Activities such as hill walking, camping, running, climbing, skiing? Tell us about your experience.
Work Location: In person

Expected start date: 25/08/2025