Job Description

Specsavers Role Guide - Optical Assistant (Level 1 - 3)

Role Overview

To assist in the operation of the store in order to achieve sales targets and profitability through the effective dispensing of lenses and the delivery of excellent customer service, and to be a valuable part of a successful retail team

About the Role

You will receive thorough training and development to enhance your understanding of optical products, so previous Optical experience is not always necessary, but a passion for fantastic customer service is a must! Some of the key tasks are as follows -

Explore customer needs thoroughly, and approach customers to offer assistance

Good knowledge of Specsavers products, especially single vision lens types and treatments

Understand visual perception and basic visual defects

Analyse prescriptions accurately, and dispense single vision lenses accordingly

Ensure collections are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately

Book and change customer appointments on the in-store computer system

Operate the till effectively and accurately

Understand and apply NHS practices and procedures

Work to Specsavers Customer Service Standards, communicating effectively with all customers throughout the customer journey

Actively seek to improve your own skills and product knowledge

Participate in creating a positive team spirit within the store, by actively seeking to improve your own knowledge and skills and participating in all training sessions

To be recognised as an Optical Assistant Level 1 you will need to fully complete the following internal courses: Green Blood Club, Customer Journey - the beginning, Customer Journey - Getting it right first time, Hearcare Heroes and Shouting Contact Lenses

To be recognised as an Optical Assistant Level 2 and 3 you will need to fully complete the following internal courses: Ready to Serve programme, High Index Dispensing

Your Objectives

Achieve excellent customer feedback

Ensure customer needs are met at every opportunity

Provide confident and effective frame selection and styling choices

Provide professional collections that create a positive lasting impression

Carry out all basic till transactions and customer paperwork correctly

Follow NHS guidelines at all times

Effectively inform customers about all Specsavers products and offers

Level 2

Dispense different single vision, high index, multifocal and aspheric lenses and a range of frame types, describing their features and benefits, and their costs

Conduct high index collections in a professional and effective manner

To effectively deal with customer concerns including in relation to multifocal lenses

To accurately describe the term presbyopia and describe the different ways it can be treated

Deal with customer queries regarding Specsavers Hearcare

Resolve any visual problems that customers have with new glasses

Level 3

Deliver complex dispensing and advanced problem solving

Conduct multifocal collections in a professional and effective manner

Recognise abnormal ocular conditions

Ensure occupational lenses are dispensed accurately

Dispense complex prescriptions including ability to demonstrate how to calculate edge thickness for a variety of frames and lenses including plus and minus prescriptions and oblique cyls and lenticular lenses

Able to undertake the role of Internet Dispensing Specialist (IDS) if required

Actively demonstrate a number of ways to help control costs in your store

Meet and exceed all personal and team goals

Be an ambassador for the Specsavers brand at all times

About Specsavers

Our passion is to deliver outstanding customer care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additional to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated retail staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store.

Job Type: Full-time

Pay: 15,704.00-25,396.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person