Job Description

Do you love retail and genuinely enjoy helping people? Do you take pride in delivering brilliant customer service and making people feel looked after from the moment they walk through the door? If so, we'd love to hear from you.

SoleLution is an independent shoe shop based in Portishead, known for our friendly service, footwear expertise and focus on helping customers of all ages find the right shoes for their soles. We are looking for a confident, reliable Retail Sales Assistant to join our close-knit team. This role also includes key holder responsibilities, opening and closing the shop on days when the Manager or Supervisor are not present.

About the role

This is a hands-on, customer-facing role where no two days are the same. You'll be supporting customers on the shop floor, sharing product knowledge, maintaining high store standards and helping ensure the smooth day-to-day running of the shop. As a key holder, you'll also take responsibility for opening and closing the store when required.

Hours:

22.5 hours per week Thursdays, Fridays and Saturdays Full-day shifts: 9.00am - 5.30pm Additional holiday cover when needed No Sunday or Bank Holiday working (we are closed)

What we're looking for

You'll be someone who enjoys working with people, takes pride in doing things properly, and feels confident taking responsibility.

You will:

Have a friendly, confident and engaging personality Enjoy working as part of a small, supportive team Have excellent communication and interpersonal skills Take pride in delivering an outstanding customer experience Be reliable, trustworthy and comfortable with responsibility Have retail experience (shoe fitting is an advantage, but not essential) Be proficient in spoken and written English
Full training will be provided, including specialist training in children's shoe fitting.

Key responsibilities

Your day-to-day responsibilities will include:

Delivering exceptional customer service and personalised advice Welcoming and engaging customers in a warm, helpful manner Understanding customers' needs and recommending suitable footwear Processing sales and managing point-of-sale systems Maintaining excellent store presentation and visual merchandising Keeping the shop floor and stockroom clean, organised and well stocked Receiving and checking deliveries Keeping up to date with product knowledge and brand information Accurately explaining product features and benefits

Key holder responsibilities include:

Opening and closing the store when required Cashing up and handling end-of-day procedures Following all company policies and procedures

Why work at SoleLution?

We are passionate about what we do and genuinely care about our customers and our team. You'll be joining a friendly, knowledgeable environment where quality, trust and service really matter, and where you'll be supported to grow in confidence and expertise.

If this sounds like you, we'd love to hear from you.

Job Types: Part-time, Permanent

Pay: 12.46 per hour

Expected hours: 22.5 per week

Application question(s):

Please confirm you are available to work 9am to 5.30pm on Thursdays, Fridays and Saturdays.
Work Location: In person