Job Description

Company Description

The Home County Co. is a rapidly growing luxury home fragrance brand, producing beautiful soy candles, reed diffusers and hand care products inspired by Britain's most beautiful places. Founded in 2018 by owners Hannah and Oliver, we are continuing to expand our team to manage increased demand for our products and our planned further scaling of the business.

In the role of Retail Assistant you will provide outstanding customer service, offering expert assistance and selling Home County Co. products to our customers. Your primary duties will include opening and closing the shop, arranging products on display shelves, providing customer assistance, processing payments and keeping the shop clean and tidy.

Other duties include:

Receiving, unpacking and arranging new shipments from head office Arranging goods on the display shelves Assisting customers in finding the products they are looking for Processing customer payments using the POS system provided Addressing customer complaints and enquiries Providing shopping advice and recommendations to customers Cleaning and rearranging the store before and after hours Performing periodic stocktakes Collaborating with the management team and other team members to keep the sales floor area clean and organised at all times

Person specification

Above all we are looking for friendly, welcoming and reliable people to make our customers feel at home and fit into our hard-working but fun team. Excellent customer service skills. At the Home County Co. we pride ourselves on outstanding customer service, having won the SME National Gold award for customer service in 2021. A keen eye for detail is essential, as we always strive for perfection Reliable and hardworking with great communication skills Enthusiastic and energetic Retail experience essential Comfortable lone working

Details

Given the size of the shop each shift requires just one member of staff, so being comfortable lone working is essential. The Home County Co. HQ is in Stewkley, Buckinghamshire, so members of the management team will also be on hand periodically to work from the shop, particularly as new staff members are trained and comfortable.

1 x full-time positions is available, working on a split rota varying between 33-35 hours per week, one weekend on, one weekend off. Shop opening hours and shifts: Monday-Saturday: 10am-5pm Sunday: 11am-4pm Overtime available as required, particularly during busy periods Place of work is 3 Talbot Court, Stow-on-the-Wold, Cheltenham GL54 1BQ Salary: 12.21 per hour Ideal start date Monday 7th July, but with training shifts available beforehand.

Benefits

Potential for career development within a fun and creative growing business Discounted rates on home fragrance products Holiday, Statutory Sick Pay and pension as standard
Job Type: Full-time

Pay: 12.21 per hour

Expected hours: 33 per week

Benefits:

Employee discount On-site parking Store discount
Schedule:

Weekend availability
Ability to commute/relocate:

Cheltenham, GL54 1BQ: reliably commute or plan to relocate before starting work (required)
Experience:

Retail sales: 1 year (preferred)
Work Location: In person

Expected start date: 07/07/2025