Job Description

About us

Herbert Sports is an independent sports shop that has been on East Grinstead High Street for over 45 years. We pride ourselves on our customer service and knowledge of products, selling equipment, clothing and footwear to all abilities.

We are looking for a confident and enthusiastic sales adviser to join a small team, in our family run business. This role is for 3 days a week (22.5 hours), including weekends and will also involve the candidate to be in a supervisory role on some days, running the shop and managing staff and customers. The ideal candidate will have excellent customer service skills with experience as a team leader or within a supervisory role desirable.

Pay is dependent on age of applicant.

The job role is varied, but includes:

Aiding other staff in the day to day running of the shop Advising customers Providing technical product information to customers Processing transactions on the till Receiving deliveries and processing orders Keeping the shop clean and tidy Merchandising stock and window displays Dealing with telephone and email enquiries Following cashing up procedures at the end of the day Responsibility for the security of the building throughout and at the end of the day Assisting with training and staff development Resolving any customer issues in a professional manner

Essential Requirements:

Customer service and/or retail experience Understanding of the importance of customer relations within a small business Excellent communication skills Experience of using Microsoft Word and Excel Flexibility in hours worked

Desirable

Requirements:

Experience of using a till system Experience of working in a supervisory or team leading role
Job Types: Full-time, Permanent

Pay: 10.00-12.21 per hour

Experience:

Customer service: 1 year (preferred)
Work Location: In person