Job Description

Overview:

The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities:

Basic functions of the Retail Sales Associate include:

Greeting guests Answering questions - accurately and politely Answering the phone Making proficient sales transactions - using a point-of-sale system Handling cash and other forms of payment Maintaining proper cash drawer balances Directing guests to areas/restrooms Demonstrating impeccable product knowledge Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases) Maintaining a clean and organized store Maintaining proper product stock levels - through retail pulls & inventories Displaying Retail product - through HRC's visual display standards Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create "Raving Fans"

Additional Details:

Job Requirements include:

Must be at least 19 years old Performing duties which require bending & reaching Lifting up to 30-pound boxes to receive/move product Standing, for up to 8+ hours Maintaining a well-groomed appearance ("having a plan") Following all uniform guidelines Practicing all safety & sanitation standards Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests Maintaining HRC's 5 core Values and Mission Statement


Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.

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