Job Description

Vape Advisor Needed! - Store Based Realistic OTE 29,500+

Are you passionate about delivering excellent customer service and eager to grow your career in a fast-paced retail environment? VapeHQ is looking for a

Vape Advisor

to join our expanding team, supporting multiple store locations across

Cluster A (Alvaston, Clay Cross, Matlock)

and

Cluster B (Inkersall, Bramley, Mansfield)

.

At VapeHQ, we pride ourselves on being one of the UK's leading vape retailers, offering trusted advice, premium products, and exceptional service across our 29 stores and online platform. If you're enthusiastic, reliable, and ready to make an impact, we'd love to hear from you.

Key Responsibilities:

Deliver outstanding customer service ensuring every customer receives expert support and guidance. Provide accurate product knowledge and advice, helping customers make informed decisions based on their preferences and needs. Process transactions, exchanges, and refunds accurately and efficiently. Manage and maintain store presentation and product displays to the highest standards. Support with restocking, deliveries, and inventory management, ensuring stock levels are accurate and well maintained. Take ownership of daily store operations when working independently. Cover shifts across both clusters, providing flexibility and consistency of service across multiple store locations. Contribute to achieving individual and store sales targets through proactive engagement and strong product knowledge.
Your working hours may vary depending on which store you're in, but our usual opening hours are:

Monday to Friday: 9am - 6pm / 9am - 7pm Saturday: 9am - 6pm Sunday: 10am - 4pm
You will typically work

45-50 hours per week

, depending on the shifts.

About You

Friendly, approachable, and confident with customers. Reliable, self-motivated, and happy to work independently or as part of a team. Good attention to detail and able to multitask. Previous retail or customer service experience is great but not essential , full training will be provided. Flexible and happy to travel between stores in your cluster. Full UK driving licence and access to your own vehicle. No vaping experience? No problem! We'll teach you everything you need to know.

What We Offer

Competitive Pay & Commission:

12.21 per hour plus achievable KPI-based bonuses (OTE 29,500+).

Career Development:

Clear progression paths and training opportunities as we continue to grow nationwide.

Staff Discount:

Enjoy generous discounts on premium vape products.

Employee Assistance Programme:

Confidential support for wellbeing and personal matters.

Pension Scheme:

Helping you plan for the future.

Free Uniform

Fun Team Culture:

Staff events, recognition, and a supportive environment.

Your Role at VapeHQ

You'll play a key part in ensuring our customers across

Clusters A & B

receive the best service possible, whether you're working solo in-store, assisting teammates during busy periods, or stepping in to provide cover. Every day will bring something new, with opportunities to learn, grow, and contribute to the ongoing success of VapeHQ.

Don't miss this chance to be a part of something huge. Vape HQ isn't just a company; it's a movement, and we want you at the forefront.

Apply today!

Vape HQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: 27,619.02-29,583.02 per year

Benefits:

Company pension Employee discount Store discount
Education:

GCSE or equivalent (preferred)
Experience:

Customer Service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person