Job Description

The North Face Cambridge is looking for a Retail Assistant to join our team. The North Face is the premier exploration company in the World. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places, and people to connect with.

The North Face Cambridge is an official Partnership store, owned and operated by Ellis Brigham Mountain Sports. Ellis Brigham mission is to share with customers our passion for the outdoors. Our stores play a crucial role in this, enabling our customers to get the best kit for their current adventures and be inspired for many future adventures to come.

Let's talk about the role!

We strive to create a fun and supportive team environment where every member plays their part in creating a great customer experience.

And whether you are working part time or thinking about a career in retail, we expect that our sales associates deliver exceptional customer service and contribute to the store's success in the following ways:

Sharing your passion and confidence for The North Face products with customers Have an understanding of our varied customer base You are in charge of making your store look great, so that it is always customer-ready Learn about our products to inspire our customers Follow store standards, policies, and procedures

Is this the right job for you?

You have a proactive, can-do attitude You are open and love interacting with people, able to express yourself, listen and understand customers You have a genuine interest in active lifestyle, fashion or retail trends You are a fast learner and embrace new challenges You are fluent in English - other languages are also big plus to help assisting our diverse customers You are flexible when it comes to working weekends, evenings and holidays when necessary

What makes you the perfect Retail Assistant?

First of all, you LOVE interacting with people. You get your passion by helping customers finding the perfect product and you want every customer to leave your store happy. You understand that every customer needs a different approach, and you know how to deliver it.

Your passion and enthusiasm for the brand, your store and delivering great customer service should shine through. Work should be fun, so it's important that all our sales associates play their part in creating a strong, supportive environment. You are a great team player and are willing to do all it takes to contribute to the success of the entire team.

For you, there is no such thing as "that's not my job". It would be great if you have already had some experience in retail but it's what's more important is that you have the attitudes we've described above. If you have these, you'll become a great retailer in a very short time.

What's in it for you?

You will be valued and treated as an individual in a close family run company Opportunities for development and progression Training in all our great products and sports with the chance to learn more at On the Hill training days Living Wage after qualifying period Refer a friend cash bonus Amazing staff discounts and pro-deals Paid charity days Bike to work scheme
Job Types: Full-time, Part-time, Permanent

Pay: 12.21-12.60 per hour

Expected hours: 24 - 38 per week

Benefits:

Bereavement leave Cycle to work scheme Employee discount Health & wellbeing programme Paid volunteer time Referral programme Sick pay Store discount
Application question(s):

What excites you about work for The North Face?
Experience:

Retail sales: 1 year (required)
Work Location: In person