Job Description

Retail Sales Colleague

Location:

Gretna Green, Scotland, UK

Company Description:

At Gretna Green, we pride ourselves on providing a warm Scottish welcome to our valued customers, both local and international. Our establishment offers a diverse menu of homemade dishes, showcasing the best of Scotland's culinary delights. We are dedicated to delivering exceptional customer service and ensuring that every guest has a memorable dining experience.

Position Overview:

Give first class customer service and provide a welcoming atmosphere in a clean, inspiring environment to shop in. Joining a fast-paced retail sales team to support on a seasonal basis our busier months of the year.

To provide an efficient, memorable shopping experience to all our customers, guests, and visitors UK and International.

To share product knowledge, pricing, using upselling and add on skills in line with training provided using your personality to make their experience unique.

Key Responsibilities:

Give amazing first-class customer service to all customers and visitors.

Fantastic communication skills

Capable of interpreting customers' words and showing them products that meet their needs.

Through buddying training process- learn Epos system to become accomplished user with high standard of accuracy

Interest in building product knowledge. A knowledge of high-quality products and a love of shopping is not an essential but would be a benefit.

Through following our training program- to share the History of Gretna Green with our customers and visitors and "sell" the different areas of the business including Hotels

Ability to work under own initiative and as part of a team.

Ability to adapt and react to customer demographic and volume.

Understand the stock rotation/ date checking system for Food products and demonstrate use of completion of relevant forms.

Ability to follow processes and procedures as set by the company.

General Housekeeping skills

Flexibility over 7-day schedules

Qualifications and Skills:

1+ years' retail sales experience preferred.

Basic numeration skills

Basic IT skills

Basic H&S knowledge- training will be provided.

High-energy, friendly personality

Outstanding customer care skills

Ability to work under pressure.

Attention to detail.

Excellent communication skills

Work well individually as well as in a team

Commercial awareness and drive for increasing sales through upselling

12.60 per hour for over 18 and 10.00 for Under 18

Job Types: Part-time, Temporary, Zero hours contract

Pay: 12.60 per hour

Benefits:

Additional leave Company pension Discounted or free food Employee discount On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person