Job Description

Why Join Nosa?

We're a fast-growing ecommerce business in home improvement and interiors, with strong values of

Teamwork, Care, Customer Centricity, Respect, and Integrity

, and we understand that our people are central to our success. We'll support your growth, value your ideas, and offer a dynamic environment where your skills will make a daily impact.

About Us

nosa.co.uk is a fast-growing online luxury bathroom retailer known for exceptional customer service, premium brands, and beautifully designed spaces. With the opening of our first showroom in Harrogate, we're expanding our reach and inviting customers to experience our products in person.


We're passionate about delivering luxury with a personal touch -- and we're looking for someone who shares that vision.

The Role

As a

Showroom Consultant

, you'll be the face of nosa.co.uk in our Harrogate showroom. You'll play a vital role in welcoming customers, guiding them through their bathroom journeys, and maintaining the high standards our brand is known for. This is a dual role combining

in-person showroom sales and customer service

with

remote support via telephone for website enquiries

.

Requirements

Key Responsibilities

Greet and engage customers visiting the showroom in a warm, professional manner Handle incoming customer service and sales calls from our website Process orders using our internal IT systems (training provided) Maintain showroom appearance to a luxury standard at all times Support with basic returns processes as needed Contribute to achieving sales targets and maintaining excellent customer reviews Advise on bathroom products, add-on sales, and basic design ideas

What We're Looking For

Retail or showroom experience (required) Experience in bathrooms, home improvement, or interior design (advantageous) Understanding of luxury brands and customer expectations Strong communication and interpersonal skills Confident, professional telephone manner IT literate and able to quickly learn new systems A genuine passion for delivering a 5-star customer experience

Working Hours & Location

Full-time role, working

5 out of 7 days.

Based at our new showroom in

Harrogate

Benefits

What We Offer:

Generous Holiday Allowance

Enjoy 22 days of annual leave, plus bank holidays, with the flexibility to tailor your time off:

Buy up to 3 extra days of holiday Or sell back up to 2 days to suit your needs
We believe in a healthy work-life balance that works for you.

Length of Service holiday awards: 1 extra day for every 3 years service; Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements; Salary sacrifice Cycle-to-work scheme; Staff discounts on the Leader product range; Subsidised gym membership; Your Wellbeing Matters

We care about our team's mental and emotional health. That's why we offer:

Access to Able Futures, a confidential government-backed service providing practical support for mental wellbeing at work. Employee Assistance Programme (EAP) - 24/7 access to professional wellbeing advice, counselling, and guidance to help you thrive inside and outside of work. Employee Referral Bonus 26,000- 30,000 basic depending on experience Uncapped commission structure - OTE 40,000 Flexible working hours * Full-time and part-time positions available