Job Description

Why Join Nosa?

We're a fast-growing ecommerce business in home improvement and interiors, with strong values rooted in

care

,

teamwork

, and a

customer-first mindset

. We'll support your growth, value your ideas, and offer a dynamic environment where your skills will make a daily impact.

About Us

nosa.co.uk is a fast-growing online luxury bathroom retailer known for exceptional customer service, premium brands, and beautifully designed spaces. With the opening of our first showroom in Harrogate, we're expanding our reach and inviting customers to experience our products in person.


We're passionate about delivering luxury with a personal touch -- and we're looking for someone who shares that vision.

The Role

As a

Showroom Consultant

, you'll be the face of nosa.co.uk in our Harrogate showroom. You'll play a vital role in welcoming customers, guiding them through their bathroom journeys, and maintaining the high standards our brand is known for. This is a dual role combining

in-person showroom sales and customer service

with

remote support via telephone for website enquiries

.

Requirements

Key Responsibilities

Greet and engage customers visiting the showroom in a warm, professional manner Handle incoming customer service and sales calls from our website Process orders using our internal IT systems (training provided) Maintain showroom appearance to a luxury standard at all times Support with basic returns processes as needed Contribute to achieving sales targets and maintaining excellent customer reviews Advise on bathroom products, add-on sales, and basic design ideas

What We're Looking For

Retail or showroom experience (required) Experience in bathrooms, home improvement, or interior design (advantageous) Understanding of luxury brands and customer expectations Strong communication and interpersonal skills Confident, professional telephone manner IT literate and able to quickly learn new systems A genuine passion for delivering a 5-star customer experience

Working Hours & Location

Full-time role, working

5 out of 7 days.

Based at our new showroom in

Harrogate

Benefits

What We Offer:

Staff discount on luxury bathroom products Staff discounts on the Leader product range Ongoing training and professional development Be part of a high-growth, customer-first team 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company; Length of Service holiday awards: 1 extra day for every 3 years service; Death in Service benefit (3x annual salary); Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements; Salary sacrifice Cycle-to-work scheme; Subsidised gym membership; Employee Assistance Programme, Access to Wellbeing Advice & Counselling Employee Referral Bonus; Salary up to 30,000 depending on experience; Uncapped commission structure - OTE 40,000; Flexible working hours; * Full-time and part-time positions available