Job Description

Gordon Nicolson Kiltmakers are renowned for their handmade, locally sourced, highland wear. The superior quality and excellent customer service that we provide, separates us from competition and it is vital that this is threaded throughout everything that we do.

Job Overview:
We are seeking a motivated Retail Supervisor to support our Sales & Hire store operations and customer service experience. The ideal candidate will have a proven track record in retail supervision and a passion for customer service. They should be able to lead, train, support, and provide hands-on assistance to the team as necessary, while ensuring that departmental standards and company objectives are met.

Responsibilities:
- Support day-to-day retail operations, including retail sales, retail hires, customer service, and staff supervision

- Deliver outstanding customer service, acting as an escalation point and to resolve any customer issues or complaints

- Train, motivate, and guide a team of retail staff to provide exceptional service

- Ensure the store is well-stocked, clean, and visually attractive.

- General housekeeping, monitor & action any maintenance issues.

- Regularly reporting on updates, issues and performance to Operations Managers

- Perform any other duties as reasonably requested from the Company from time to time.

- Exercise loyalty, discretion & professionalism in all duties.

Experience:

- Knowledge of highlandwear or a desire to learn

- Proven retail supervisory experience within a high quality retail environment

- Strong leadership abilities with the capacity to motivate and guide a team, fostering a positive work environment

- Ability to manage rapidly changing priorities, stay calm under pressure, and foster effective teamwork and collaboration.

- Strong organisational skills and administrative abilities with attention to detail

- Excellent communication skills

- Multilingual skills are advantageous

Job Types: Full-time, Permanent

Pay: From 13.50 per hour

Expected hours: 37.5 per week

Additional pay:

Tips
Benefits:

Company pension Employee discount
Schedule:

Weekend availability
Application question(s):

Detail two pieces of information that you know or have learned specifically about Gordon Nicolson Kiltmakers. This role does include weekend working. Are you available to work Saturdays ?
Education:

GCSE or equivalent (preferred)
Experience:

Supervising : 1 year (required) Customer service: 2 years (required)
Work Location: In person

Reference ID: GNKSUP1