Job Description

Pay rate:

13.00 per hour

Hours:

47 hours a week, evenings and weekends

Location:

Lidl- Worcester Ronkswood





Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers To add a polite greeting and excellent customer service Provide a visible security contact for colleagues, contractors and customers

Main Duties:

To deliver industry leading customer service To be clean, tidy and properly dressed wearing full uniform To deter violence and public order offences To conduct patrols of the store Utilising CCTV systems to support the reduction of crime and stock loss Liaise with the store management teams To report incidents and crime through our leading technology Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

Experience of delivering Customer Service Excellent communication skills are required both written and verbal Adaptable communication style to meet the needs of different people groups Ability to work in a fast-moving services business Capability in the use of technology Good attention to detail High level of enthusiasm and passion Previous experience in a similar role is desirable but not essential Public Space Surveillance SIA licence is desirable but not essential

What are the benefits for working for Mitie?

Contracted hours Annual leave entitlement Pension and Life assurance schemes Free uniform supplied SIA Re-licencing programme Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services. * Comprehensive training and development programme (apprenticeships available)