Job Description

Looking for a new challenge as a Retail and Service Assistant? Want something different every day? If you enjoy working in retail, with a team and solving problems for customers then this may be a role for you.

Luggage Point are seeking a customer focussed person for the role of Retail and Service Assistant for their two stores based at Birmingham Airport. This is a varied and dynamic role within a well known and highly respected retailer at the airport location.

Skills we are looking for:

A positive "can-do" attitude and ability to use initiative

Great at communicating

Previous experience ideally in a retail environment

Sales driven and focussed on delivering great service

Pro-active, great at organising and solving problems

Professional and understanding manner

Knowledge of IT systems, databases and operating procedures

What this role is all about?

The role of Retail and Service Assistant involves working within our units within Birmingham Airport, with a focus on retail sales as well as providing essential services to travelling passengers within the airport. Luggage Point are the premium service providing luggage and baggage services within the airport.

No day is ever the same in the airport and this role promises a great deal of variety, from delivering high standards of customer service, delivering retail sales to resolving passengers problems and reuniting them with missing items. This role would suit someone who enjoys working with people and can build great working relationships with a team to deliver on the key objectives for Luggage Point.

What you get?

Luggage Point value their team across the UK and Internationally, they provide a comprehensive benefits package to their team as well as a comprehensive induction and ongoing support. Being part of a family business where you feel like you are considered as a person and not just a number.

Working at the airport?

Travel retail is a dynamic and exciting retail environment. Airport retailing is really fascinating, interacting with passengers every day is stimulating and varied, no 2 days are ever the same!

Important

To work within the airport you must be able to provide a full 5 years worth of work history as well as complete a Criminal reference check prior to starting work.

Luggage Point are an equal opportunities employer.

Job Type: Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Employee discount Store discount
Application question(s):

In your own words, describe what you think "good customer service" entails. The role will involve working at Birmingham Airport and could include a weekend. Shifts are 9 hours in length (including 2 x 30 minute unpaid breaks) and could start at 4am or finish at 10pm depending on shift. Are you comfortable with these times and are you able to reliably commute using public transport or your own vehicle?
Experience:

Customer service: 2 years (preferred) Retail sales: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person