Job Description

Contract: Commercial

Location: Home Based

Hours of work: 37.5

Contract Type: Fixed Term Contract (6 months)

We are looking for a Retail Specialist with strong convenience retail experience to shape, develop and deliver C-Store models across a range of bids and locations.

This role plays a major part in building commercially robust, operationally viable retail solutions that align with our wider food and retail strategy.

As a Retail Specialist, you will work from concept through to solutioning, translating bid requirements into location-specific operational proposals, supporting franchise alignment, and ensuring each model is scalable, compelling, and commercially sound.

This is a hands-on and highly collaborative position, working cross-functionally with culinary, design, commercial and mobilisation teams to ensure a seamless retail offer.

Key Responsibilities

Strategy & Concept Development
Create and refine C-Store models aligned to the wider retail blueprint and brand portfolio Identify portfolio gaps and develop commercially viable enhancements Ensure solutions meet both financial and operational performance thresholds
Bid Translation & Site Solutioning
Translate bid requirements into tailored store concepts Conduct site visits and stakeholder engagement to build the right format for the location Shape franchise partner investment plans and operating models
Franchise & Stakeholder Management
Manage relationships with franchise partners Support the development of floorplans and operational blueprints Act as the link between franchisees and project teams
Product & Retail Excellence
Define product ranges, categories and planograms Ensure alignment to market trends and consumer expectations Support pricing and labour modelling for commercial viability
Cross-Functional Collaboration
Work closely with culinary, nutrition, pricing, digital and design teams Ensure solutions are fully integrated and brand-aligned Contribute to governance documentation and bid presentations
Continuous Improvement & Innovation
Review performance data to inform future enhancements Drive innovation in format, layout, and consumer experience

Professional and Personal Competencies/Qualifications

Strong experience in convenience retail / C-Store development Ability to translate concepts into commercially viable on-the-ground solutions Skilled in stakeholder and franchise partner management Solutions-driven, proactive, and confident working autonomously Strong communication skills - able to influence internal and external stakeholders Experience working cross-functionally in food / retail or hospitality projects

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com




If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace







To find out more about what we do - https://www.uk.issworld.com/