Job Description

Heritage is for everybody, and we are here for heritage.



Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.



That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.



We are looking for a Retail Steward to join our team. The role is full time for a fixed term of 6 months with the possibility of becoming permanent, working 36 hours per week. The role will be divided between shop floor and stock room working. The role will include weekend and Bank Holiday working. Our rosters consist of early and late shifts (covering 7am to 8pm in the summer) with regular 7am starts on delivery days.



The Benefits



Salary from 12.39, depending on skills, experience 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years Matched pension contributions up to 10% Flexible hours The opportunity to progress your career within the heritage sector Apprenticeship opportunities Subscriptions to professional bodies Free access to all English Heritage sites for you and up to six friends and family members 25% discount in our shops and cafes Enhanced maternity, paternity or shared parental leave Options to buy additional leave An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs Opportunities to go to some of our great live music and history events

This is a great opportunity for you to work at one of the most visited and important prehistoric sites in the world. At Stonehenge we welcome over 1 million visitors a year from all over the world.



The retail team is a highly successful team delivering exceptional customer service and commercial targets in a busy and challenging environment.



To find out more about us and what we do, please register via one of the links below join us at one of our webinars.



Friday 23rd January 2026 11.30am-12.30pm



https://events.teams.microsoft.com/event/3ac4acf3-1db2-40d8-a81b-5c178615e5e6@30116e44-4d79-44c0-a8c1-ebc0707da3c9



Wednesday 4th February 2026 6-7pm



https://events.teams.microsoft.com/event/ea661ca0-f117-46dd-8c83-af63e055008a@30116e44-4d79-44c0-a8c1-ebc0707da3c9



As a Retail Steward you will provide excellent customer service to visitors on the shop floor and handle stock systems to ensure the shelves are always full with our great range of gifts.



The role will involve time in our stock room handling orders and deliveries several times a week along with daily shop floor replenishment. You will need to be able to handle large volumes of stock, light and heavy. On our busy shop floor you will be enhancing visitor experience whether helping them find the perfect souvenir or handling their till transaction efficiently.

To be considered for the role, you will need:

The ability to work in a fast paced retail environment, both customer facing and stock processing

The ability to deliver excellent customer care to everyone while dealing with high visitor numbers

Excellent organisational skills to keep stock flowing

The ability to manage your time effectively and prioritise tasks efficiently



Interviews will be held as suitable applications are received on site at Stonehenge.



If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Jon Bichener, Retail Manager, on jon.bichener@english-heritage.org.uk No agencies please.

Find out more about us and what we do:

https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/



Everybody's welcome at English Heritage



Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.



We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.