Job Description

Do you have a strong interest in and extensive knowledge of Pop Culture, do you have drive and enthusiasm? Then we would like to talk to you about becoming a retail store manager at our Manchester store.

Company Overview:

Forbidden Planet is a household name for Pop Culture. Established in 1975 the group now has eighteen stores across the UK and Ireland selling a vast range of toys, collectibles, graphic novels, comics, sci-fi, movie and TV merchandise.

We are incredibly passionate about what we do. As fans ourselves we buy, collect, and read the same stuff as you. We pride ourselves on the customer experience and our passion and love for the products shows when you visit us in store.

Our team work tirelessly to ensure that we are able to source and stock the latest Manga books, trading cards, action figures, designer toys, comics, clothing, or merchandise from all over the world.

Role Summary:

On a daily basis, you'll be managing, motivating and developing the team to deliver first class customer service, whilst maximising profits.

You'll also ensure promotions are run to company standards and make sure that staff are all working towards a number of performance targets for the day.

40 hours a week Monday to Sunday including some extended hours and bank holidays and participation in an annual stock-take.

Holidays: 28 per annum including bank holidays

Reports To: Head of Retail Operations

Responsibilities

managing and motivating a small team of dedicated pop culture fans who make up our staff. human resource duties including recruiting, hiring, training, managing schedules, assigning responsibilities. maintain store standards, ensuring cleanliness, organisation, and adherence to company policies and procedures including health and safety. ensure high levels of customer satisfaction through excellent sales service. managing stock levels and making key decisions about stock control in tandem with our buying and management team. analysing and identifying pop culture trends to apply to our sales offering. providing or organising training and development. responding to customer complaints and comments. organising special promotions, displays and events. having an active role on the shop floor including staff to customer sales. cash handling, banking, other forms of online payments keyholder keep up to date with product information. crisis management and contingency planning

Skills & Qualifications

You will need to show evidence of the following:

a positive, optimistic can-do attitude when interacting with staff and customers. effective leadership and the ability to motivate and coach others. proficiency in inventory management, visual merchandising, and retail operations the ability to plan and prioritise workloads and delegate accordingly. customer focused. the capacity to grasp new concepts quickly. the ability to multi-task and work under pressure. a desire to work as part of a team to generate fresh and innovative ideas. three or more years proven retail experience at similar level. proven microsoft office suite and social media experience. extensive computer skills in POS. excellent administrative and communication skills.
To apply send in covering letter and CV.

Job Types: Full-time, Permanent

Pay: 28,000.00-35,000.00 per year

Benefits:

Employee discount
Work Location: In person

Application deadline: 31/08/2025
Reference ID: FPSLSMANMAN150825