Job Description

Job Title:

Store Supervisor

Department:

Retail

Contract type:

Full time, 40 hours, permanent

Location:

Cadogan Place, London

About us:

The Fold is a British womenswear brand redefining modern luxury workwear for today's
career woman. With a multi-channel presence--led by e-commerce and with 2 London
stores in Chelsea and the City, we've built a loyal global following particularly in the UK and US. Together with our investors, we're ready for further international growth expanding our mission to empower women worldwide.

Role Purpose:

Responsible for overseeing the day-to-day operations of the store and team. Providing support to the Assistant Manager with driving sales KPI's and ensuring the store team provides the Fold gold standard customer care, product knowledge and styling advice

Areas of responsibility:

1. Customer Service and Sales KPI's

Being commercially minded, driving the store success by identifying sales opportunities and store growth and reporting to the manager on store performance. Monitor competitor activity and local trading patterns and report to the manager. Work alongside the styling team to deliver sales targets and ensure sales KPIs are met. Deliver daily team briefings to motivate the team to achieve sales providing support and direction where needed and using coaching/ training to help staff reach their potential. Handle customer service issues and challenges in a professional and calm manner. Be highly confident with one on one and personal styling appointment Build outfits / style the collection with clients Oversee alteration process from start to finish Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling

2. Client base

Implement CRM initiatives to develop a clientele book, including innovative ways to increase customer loyalty, retention, satisfaction and spend whilst building up a personal client base and oversee your own clientele book. Support Store stylists with building and maintaining their client base Be proactive in building recognition of The Fold, including involvement in brand events

3. General store tasks and team Support

Perform managerial duties in the manager's absence including opening/closing checklists, organising the daily run and day to day processes. Work closely with the manager to find ways to encourage/incentivise the team in a creative and productive way. Assist manager in organising, planning and implementing store strategy. Delegate tasks effectively and appropriately to create a self-managing team. Complete product training with team members to maintain high levels of product knowledge. Set, communicate and maintain the Fold gold standards across the store with the team, including ensuring all employees adhere to company policies and guidelines.

4. Stock Management

Support the VM specialist with VM moves to ensure they are aligned with new monthly drops Process delivery and mid week top up to ensure current collection is replenished and up to date Monitor and maintain store inventory and stock levels through working closely with the Merchandising team, monthly stock takes, weekly cycle counts and report results. Assist with stock takes

About You:

Must have previous Supervisor experience in store, boutique, styling or a similar environment Have a strong understanding of KPIs within a retail environment and how to deliver these through the team Is a people Manager who can lead and manage the team in a kind & humbitious manner (ambitious in a humble way) Be familiar with high-end sales processes, behaviours, customers and brands Be passionate about styling and building customer relationships Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team Understand the importance of styling as well as the behind the scenes/administrative aspects of the role

Benefits of working with The Fold:

25 days holidays including bank holidays Buy additional holidays. Employee Assistance Programme
Salary sacrifice scheme for pension, groceries & childcare

Pension scheme Enhanced maternity pay Uniform allowance per season A friends and family discount policy with 50% off full retail price. Bike to work scheme, save on the cost of bikes and equipment.
Summer Friday hour

Fully stocked snack cupboards, fruits and coffee & tea RegularSocial Events

Unfortunately due to the number of applications we receive, we are only able to respond to those that are successful to the next stage.

Diversity and Inclusion

We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and
work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

Job Types: Full-time, Permanent

Pay: 25,398.00-28,000.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Health & wellbeing programme Paid volunteer time Sick pay Store discount
Work Location: In person