Job Description

Join the Fortnum & Mason Canary Wharf Team!

Join our brand-new Canary Wharf pop up store this season with Fortnum & Mason bringing over 300 years of extraordinary taste to the heart of Canary Wharf. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts -- all wrapped in unmistakable Fortnum's charm. Whether you're popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit.





This is a fixed term role with start dates commencing the 13th of October 2025 till the 12th of July 2027. This is a 40 hour a week contract where fully flexibility is needed throughout the week and contract, based in Canary Wharf.





Fortnum & Mason are looking for an exceptional Retail Supervisor to join the team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor's day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

Why Work For Us:

Competitive hourly rate + paid overtime
Up to 40% store and restaurant discounts
Subsidised staff meal scheme 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities Annual staff party subject to terms and conditions*

What You'll Do:

Delivering exceptional service through driving sales, leading and inspiring the floor team and assisting clientele on the shop floor Develop strong relationships with internal and external stakeholders

What We're Looking For:

Experience in a fast-paced environment in a similar role Proven ability to deliver excellent customer service A friendly warm approach with great people skills Flexibility to work various shifts, including weekends, early shifts and late finishes Outstanding communication skills


This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.