Job Description

Job Role Overview:

The Retail Supervisor plays a key role in supporting store operations by ensuring excellent customer service, supervising staff, and maintaining smooth day-to-day performance. This role involves leading by example, resolving customer queries, and stepping in to cover shifts during staff shortages or absences.

Key Responsibilities:

Customer Service & Handling: Deliver exceptional customer service by addressing queries, concerns, and complaints promptly and professionally. Ensure all team members provide a positive and helpful customer experience. Handle difficult customers with patience and effective problem-solving. Team Supervision: Oversee the performance of retail staff during shifts. Support with onboarding and mentoring new employees. Ensure staff adhere to company policies, dress code, and service standards. Shift Management: Open and close the store as required. Step in to cover shifts during staff absences or busy periods. Manage daily shift schedules and ensure appropriate coverage at all times. Sales & Store Operations: Assist in achieving daily sales targets and store goals. Monitor stock levels and report or replenish when necessary. Maintain visual merchandising and store cleanliness standards. Reporting & Communication: Report any issues to the Store Manager, including customer feedback or operational concerns. Support in preparing daily sales reports or shift summaries if required.
Skills & Attributes:

Strong leadership and communication skills Ability to stay calm under pressure Confident in handling customer complaints Reliable, flexible, and willing to take initiative Team-oriented with a positive attitude!
Job Type: Full-time

Pay: From 38,000.00 per year

Benefits:

Company pension Employee discount Store discount
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Work Location: In person

Expected start date: 06/06/2025