Job Description

Description

As a Retail Supervisor, you play a key role in the smooth running of our tills and ensuring excellent customer service. Your responsibilities include overseeing cash handling, cash reconciliation and stock inventory whilst mentoring colleagues, and maintaining compliance with company standards. This role is critical to delivering operational efficiency and an outstanding shopping experience for our customers.

Key Responsibilities

Cash Handling & Reconciliation

Ensure the accurate processing of all transactions, including cash, card, and other payment methods. Conduct daily till reconciliations, investigate discrepancies, and resolve issues. Manage secure storage of cash and valuables in line with company policies.

Supporting & Supervising Till Operations

Provide ongoing support and guidance to till operators, helping them maintain high standards. Assist in scheduling and coordinating team coverage for tills during busy and quiet periods. Act as the first point of contact for escalated queries or issues at the tills.

Delivering Customer Service Excellence

Lead by example in providing exceptional customer service, ensuring smooth transactions and a positive experience. Resolve customer complaints and transaction-related issues with professionalism and efficiency, referring any unresolved issues to your line manager.

Compliance & Security

Ensure all cash handling and till operations adhere to company policies and UK regulations, including GDPR and health and safety standards. Monitor till activity to identify and prevent errors, fraud, or theft.

Supporting Food Hall

Provide ongoing support for the Food Hall, overseeing stock replenishment, merchandising and stock rotation. Working with the retail team with a daily review of our stock inventory whilst monitoring, checking accuracy, compliance and detecting losses.

Reporting & Communication

Prepare and submit daily cash handling reports, ensuring accuracy and highlighting any discrepancies. Collaborate with store management and other departments to address operational needs and improvements.

Expectations in the Role

Continue to demonstrate your strong attention to detail, customer service excellence, and operational efficiency. Actively contribute to training and mentoring less experienced colleagues to build a cohesive and capable team. Stay proactive in identifying opportunities to enhance till operations and overall customer satisfaction. Act as a first-aid responder if trained and assigned. Be part of the weekend Lead Duty team Maintain confidentiality regarding company operations and trade information. Be flexible to take on additional or alternate responsibilities as required by the business.

Prerequisites

Key Skills & Attributes:

Excellent interpersonal and communication skills to engage with customers and colleagues effectively. Strong attention to detail in merchandising and product presentation. A proactive approach to problem-solving and meeting customer needs. Ability to work independently and as part of a team in a fast-paced environment. Basic numeracy and IT skills for POS systems and inventory management. Flexibility to work weekends, bank holidays, and occasional evenings as part of a rota. Physical fitness to handle stock movement and assist with deliveries.
2 years supervising and 2 years customer service experience is required as well as a driving license.

Duration

Full time with alternate weekend working rota.

Job Types: Full-time, Permanent

Benefits:

Additional leave Employee discount Free parking On-site parking Store discount
Ability to commute/relocate:

Hassocks BN6 9LY: reliably commute or plan to relocate before starting work (required)
Experience:

Retail Supervisor: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person