Job Description

Join the Fortnum & Mason Heathrow Terminal 5 Team!

Begin your journey with a touch of timeless British elegance at the Fortnum & Mason store in Terminal 5. Whether you're seeking last-minute gifts or a calming pre-flight coffee or tea, our Heathrow store offers a curated selection of Fortnum's favourites - all just steps from your gate. From luxurious chocolates to fine wines and iconic teas, discover the perfect travel companion or souvenir, wrapped in Fortnum's unmistakable style. Travel well, the Fortnum's way.


Reporting to the Assistant Store Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor's day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.





All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.

Why Work For Us:

Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff food allowance scheme 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years Subject to terms and conditions of employment

What You'll Do:

Delivering exceptional service through driving sales, leading and inspiring the Terminal 5 team and assisting clientele on the shop floor Develop strong relationships with internal and external stakeholders

What We're Looking For:

Experience in a fast paced environment in a similar role Proven experience in managing a team against Key Performance Indicators A friendly warm approach with great people skills Flexibility to work various shifts, including weekends and early starts (5am) Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.