Job Description

Retail Supervisor Emmaus Hull & East Riding

Terms and Conditions of Employment

37.5 hours/week over 5 days, Monday to Saturday, 0830 - 4:30pm. Every Saturday. Maternity cover Annual Leave - 25 days per annum plus bank holidays. Retail team members will routinely work B/H and be given time in lieu. Stakeholder pension. Training & Development - Individually tailored. A 24/7 employee assistance scheme is available. Wellbeing support & organisation initiatives.

Retail operations summary of role:

To drive the Emmaus enterprise sales and achieve targets whilst supervising daily functions.

Help to lead a team to deliver great customer service to our donors and customers.

Work with the local community to generate sufficient donated stock to drive sales.

Help to recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.

Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.

Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.

Drive gift aid contributions and initiatives.

Manage logistics of collections and deliveries.

Act as a brand ambassador for Emmaus Hull & East Riding, supporting in store and social media campaigns to promote the brand and national fundraising initiatives.

General

To ensure activities are inline with quality management, health and safety, legal stipulations, policies and general duty of care and professional boundaries.

To be flexible and willing to carry out any reasonable duties needed to assist the community and business operations, including holiday/sickness cover, and participation in team meetings, attend 1:1's and appraisals.

To understand and work in accordance with the principles of Emmaus International and uphold its values and ethos.

Support, supervise and develop training for companions and volunteers.

Participate in wider Emmaus activities.

Be flexible and work in any retail area to support smooth operations - including covering sites when needed.

Training will be given/arranged as necessary.

Essential

Previous retail experience A strong communicator with excellent organisational skills A highly self-motivated, positive and resilient individual The ability to build and maintain positive working relationships with a variety of people Confidence working well on own initiative Experience of working in retail management is highly desirable, as is experience working in the charity retail sector Clean driving license

Personal Characteristics

Recognises, responds and adapts appropriately to change easily

Flexible and adaptable to meet the needs of the community and business

Effective communication skills - including written, verbal, listening skills

Enthusiastic with a 'can do' attitude

Has an understanding of and empathy for in the work of Emmaus, and an ability to uphold Emmaus's values

Ability to maintain professional boundaries

Strong emotional resilience and able to identify when external support is needed for self and others.

Job Types: Full-time, Temporary

Pay: 23,809.50 per year

Benefits:

Company pension On-site parking
Experience:

Retail management: 1 year (preferred) Retail sales: 2 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person