Job Description

Job title: Retail Supervisor


Salary: C1 GBP27,711 GBP30,060 (GBP22,168.80 - GBP24,048 actual)


Hours: 29.6


Contract: Permanent


Location: Leeds Discovery Centre


Leeds Museums and Galleries are seeking a self-starter to supervise the day to day running of the retail operations at Leeds Art Gallery and Leeds City Museum providing excellent customer service and visitor experience.


With an interest in retail operations, you will also work to support the running of the online shop ensuring purchase paths are clear and sales targets are met. You will play a key part in the effective development of Leeds Museums and Galleries retail operations to maximise revenue and profitability across the portfolio, contributing to the delivery of the service strategic plan.


Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our

council values

and

ambitions

.

About you

As a Retail Supervisor, you will bring to the role:


Excellent interpersonal and communication skills (written and verbal) Ability to communicate with a wide range of people Ability to prioritise and manage own workload to meet agreed targets and deadlines Ability to work as part of a team or on own initiative Ability to manage, motivate and develop teams and individuals, maintaining effective working relationships Strong numerical and literacy skills Ability to monitor and control resources

About the role

As a retail supervisor, you will supervise the day to day running of the retail operations at Leeds Art Gallery, Leeds City Museum and for the online shop ensuring sales targets are met whilst providing excellent customer service and ensuring an excellent visitor experience. You will contribute to the effective development of the wider Leeds Museums and Galleries retail operations to maximise revenue and profitability contributing to the delivery of the service strategic plan. Your role is integral to the smooth operation of the retail team.

What we offer you

We take pride in offering the best employee experience, with benefits including:


a competitive salary and annual leave entitlement plus statutory holidays membership of the West Yorkshire Pension Fund with generous employer contributions flexible and hybrid working arrangements subject to service requirements a clear career pathway and continuing professional development opportunities a range of

staff benefits

to help you boost your wellbeing and make your money go further

How to apply

Complete the online application form.

Read our guidance

for further advice on completing your application.
If you have any queries or would like an informal chat about the role, please contact Amy McKeating, Retail & E-commerce Co-ordinator

Amy.mckeating@leeds.gov.uk

.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.





This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.


If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the

Skilled Worker visa

route before applying.To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least GBP38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Purpose

Supervise the day to day running of the retail operations at Leeds Art Gallery, Leeds City Museum and for the online shop ensuring sales targets are met whilst providing excellent customer service and ensuring an excellent visitor experience. Contribute to the effective development of Leeds Museums and Galleries retail operations to maximise revenue and profitability contributing to the delivery of the service strategic plan


Responsibilities


Oversee the delivery of excellent face to face retail sales and customer service at Leeds Art Gallery and Leeds City Museum maximising revenue. Respond to more complex customer enquiries. Develop knowledge of products and ranges on sale and cascade to Retail Assistants and Visitor Assistants ensuring staff are well informed and able to proactively promote all retail stock. Supervise a small team of retail staff and support the wider teams of Visitor Assistants aiming for the highest standards and ensure retail sales are driven and optimised in each giftshop. Develop staff to incorporate add on sales where possible including the Picture Lending Scheme and online opportunities for print on demand and roll out initiatives including promotions and seasonal sales to increase. Assist in the development of products and ranges and purchase of stock that complement LMG collections and exhibitions programme. Assist with producing visual presentation plans and guidelines and maintain high standards of visual merchandising at Leeds Art Gallery and Leeds City Museum giftshops. Roll out a programme of training across LMG other sites working with the Retail and eCommerce Coordinator. Take overall responsibility for the retail stock at Leeds Art Gallery and Leeds City Museum and ensure key products are always available, including for specific exhibitions and events. Administer the use of the retail EPOS system in each giftshop. Organise annual stocktakes and regular stock checks and support wider sites where required. Ensure the secure and safe operation of all retail spaces and compliance by staff in all procedures including authorised stock moves, financial and audit processes. Report on weekly sales figures and monitor both giftshops and the online shop against agreed performance targets and spend per visitor. Assist with managing the online shop, uploading new products, pricing, offers and promotions and ensure orders are processed in line with correct procedures. Oversee the cleanliness, general housekeeping and relevant security procedures for all retail areas. Participate in briefing sessions and training to develop skills and knowledge relevant to the post. Ensure all retail work is undertaken in line with relevant Health and Safety guidelines. Be aware of and adhere to Leeds City Council Health and Safety Policy being responsible for your own health and safety whilst at work and that of your colleagues and our customers. Achieve recognised Health & Safety qualification specific to job need. Carry out risk assessments and implement safe systems of work as required. Promote and apply consistently the principles of Leeds City Council Equal Opportunities Policies both with colleagues and members of the public to ensure fair and equal access to services and opportunities. Be aware of and adhere to Leeds City Council Safeguarding policies (children and vulnerable adults). To undertake any other duties as commensurate with the grade.

Essential requirements

It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.


Excellent interpersonal and communication skills (written and verbal) Ability to communicate with a wide range of people Ability to prioritise and manage own workload to meet agreed targets and deadlines Ability to work as part of a team or on own initiative Ability to manage, motivate and develop teams and individuals, maintaining effective working relationships Strong numerical and literacy skills Ability to monitor and control resources Knowledge of a range of ICT applications including Microsoft Office, EPOS systems Knowledge of visual merchandising and displays Experience of supervising a successful retail operation Experience in dealing with the public and delivering high quality customer care Experience of retail processes and procedures including stock control Experience of monitoring and reporting sales data Experience in supervising and training staff Experience in managing resources Demonstrate an interest in the work of Leeds Museums and Galleries.

Essential Behavioural & other Characteristics

Understand and embrace

Leeds City Council Values and Behaviours

and codes of conduct. Committed to continuous improvement in all areas and work towards delivering the

Best City Ambition

of Health & Wellbeing, Inclusive Growth and Zero Carbon Able to understand and observe Leeds City Council equality and diversity policies. Carry out all duties having regard to an employee responsibility under Health and Safety Policies. Willingness to actively participate in training and development activities. Flexible and adaptable to change to assist other services as required commensurate to grade. Participate in appraisal, training, and development activities. Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person. Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council. Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person. The Council has adopted a flexibility protocol, and the role will be expected to work within these parameters.

Desirable requirements

It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.


* Experience of shop visual merchandising and display techniques