Job Description

Job Overview

Age UK Solihull is seeking a dedicated and experienced Retail Supervisor to support the Retail Operations Supervisor with the effective and profitable running of the Hobs Moat charity shop. The role involves ensuring income generation, volunteer support, compliance, and positive representation of Age UK Solihull in the local community. This position requires strong communication and organisational skills to ensure smooth operations and exceptional customer service.

Main Responsibilities:

Income/Sales

Maximise income from the shop and achieve agreed performance targets Review pricing policy on a regular basis and be aware of changes in retailing practices which may impact on the Charity Shop Monitor sales trends, stock position and local competition Promote Gift Aid to eligible donors and ensure they are correctly signed up Support current online selling platforms
Resources

Support the recruitment, induction, motivation and retention of volunteers to ensure the shop is adequately staffed and that volunteers have a positive experience Assist the Retail Operations Supervisor to ensure that the shop is adequately staffed at all times, which may include providing cover for holiday and sickness Respond promptly to issues regarding staffing, merchandise and property Ensure stock is rotated on a regular basis and disposed of appropriately Be competent in operating the electronic till system
Premises

Ensure shop premises are clean and tidy at all times and that goods are displayed in line with current shop format Ensure security of stock and cash on the premises Ensure statutory responsibilities are met, including Fire and Health & Safety Regulations
Public Relations

Promote the work of the charity by supporting planned fundraising events in conjunction with the Fundraising team. Maintain good relations with the public, local councils, landlords and neighbouring retailers.
Other Responsibilities

To keep the Retail Operations Supervisor regularly informed of all relevant matters relating to the shop Ensure that all shop personnel are aware of and working to Age UK Solihull's policies, including Health and Safety, Confidentiality, Financial Procedures, Security Procedures and Trading Standards regulations Ensure compliance with GDPR and Age UK Solihull's data protection policies when handling donor, volunteer and customer information Work as part of the staff team at Age UK Solihull as a whole and undertake by agreement such other duties within the organisation as may from time to time be necessary.
This position is for 21 hours per week and will include 2 in every 4 Saturdays.

Additional Notes

All staff have a particular responsibility for ensuring that Safeguarding Adults legislation and guidelines are adhered to, that the well-being of at-risk individuals is promoted and that at-risk individuals are aware of their right to protection from all forms of abuse.

All staff have an individual responsibility to comply with Age UK Solihull's Policy and Practice on Health and Safety Matters.

All staff are expected to support the fundraising activities of Age UK Solihull

Essential Criteria

Proven experience in a retail setting Experience of cash handling and reconciliation Experience of moving and handling stock Experience of supervising others Good communication and interpersonal skills Excellent customer service Physical fitness and ability to lift and move stock (must be able to lift 15kg) Ability to train and pass on skills Minimum of 2 'O' Levels, GCSEs or relevant training experience Awareness of diverse customer and volunteer needs Flexible and able to work confidently alone and on own initiative as well as being an active and supportive team member
Desirable

Experience of supervising volunteers.
Following the submission of CVs, longlisted applicants will be invited to complete the organisation's official application form to be considered for shortlisting and interview.

We are actively interviewing for this role, so the application process may close early if we receive a sufficient number of strong applications.

Visits to our shop are recommended and warmly welcomed, as this will give you the opportunity to see our unique setting.

Join us as a Retail Supervisor if you're passionate about leading teams to success while delivering outstanding service! This role is perfect for proactive individuals eager to grow their management expertise in a vibrant retail environment.

Job Type: Part-time

Pay: 13,333.32 per year

Expected hours: 21 per week

Application question(s):

Able to lift 15kg with or without adjustment
Experience:

retail : 2 years (required)
Work Location: In person