Job Description

Location: HSL Head office - Batley

Salary: TBC

Hours: 37.5 PER WEEK

Main Purpose of Role

To lead communication and support functions across our retail network. This role acts as the link between Comfort House, showrooms, and other departments--ensuring clear, consistent, and effective communication to support high performance.

Our feel-good benefits:

Health cash plan - cashback on dental, optical and more Discounted shopping & gym memberships with Westfield Rewards Brilliant colleague discount (friends and family too!) 30 days' holiday (pro rata), rising to 33 with long service Contributory pension and death-in-service cover Discretionary bonus Free onsite parking (at most locations) Lovely surprise & delight events throughout the year

Key Responsibilities

Retail Communication:

Manage all communications between Comfort House and showrooms (e.g. newsletters, intranet, memos). Translate business objectives into clear retail communications. Own the retail communication calendar, aligning with campaigns, product launches, and training. Maintain consistent brand tone in internal messaging.

Retail Support Operations:

Serve as the main contact for showroom operational queries. Liaise with other teams (Marketing, People, IT, etc.) to provide accurate support. Coordinate rollouts of systems, tools, and policies for showrooms. Improve feedback channels between showrooms and Comfort House. Manage ordering of office supplies (stationery, uniforms, cleaning products). Manage transport and hotel bookings for retail and wider teams.

Projects & Improvement

Lead or support retail projects (e.g. campaigns, openings, upgrades). Review feedback to enhance processes and communication. Keep documentation and FAQs up to date.

People & Culture

Support engagement surveys, communication, and recognition for retail teams.

Skills & Experience

Experience in retail ops, communications, or support roles. Strong writing, speaking, and organisational skills. Confident using Microsoft Office and collaboration tools. Understanding of store operations.

Key Traits

Excellent people and stakeholder management skills Team player who collaborates effectively across functions

A little more about us:

At HSL, we don't just sell furniture - we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible

4.9/5 rating on Trustpilot,

and we've been proudly recognised as a

2 Star Outstanding company by Best Companies in 2024.

At HSL, we're building something truly special - a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.

Ready to apply?

We'd love to hear from you. Simply send your CV by clicking the apply button, and we'll be in touch soon.